AMC Technology Announces New Integration Application for Microsoft Teams

The latest integration application from AMC Technology for Microsoft Teams signifies a transformative blended communication experience

AMC Technology, a prominent orchestration platform provider specializing in customer experience solutions, is proud to unveil its latest innovation – DaVinci for Microsoft Teams. This application enriches AMC’s comprehensive portfolio of pre-built applications, designed to seamlessly integrate and personalize experiences for both agents and customers.

Read the latest blogs: Navigating The Reality Spectrum: Understanding VR, AR, and MR

“We are excited to introduce DaVinci for Microsoft Teams in response to the invaluable feedback from our valued partners and customers. The launch of this integration application signifies a transformative blended communication experience that fills a critical gap in the industry,” shared Sara Stout, Director of User Acquisition at AMC Technology.

DaVinci for Microsoft Teams effortlessly integrates CRM interactions from CCaaS, telephony systems, and internal communications on the Teams platform, while extending valuable customer data access to diverse business units, including marketing, finance, customer experience, and overall organizational decision-making.

Pre-built integration applications, like Microsoft Teams, are just a fraction of the offering the overall DaVinci platform provides for customer experience organizations. The platform’s powerhouse offering provides orchestration benefits in both deployment and experience including, interaction data that can be used for Artificial Intelligence training, secure data protection, abilities to trigger flows based on events in decoupled services, and more.

Read: AI and Machine Learning Are Changing Business Forever

“In an ever-evolving landscape of customer experience, DaVinci for Microsoft Teams represents a pivotal step towards aligning our product offerings with our customer’s needs, especially as organizations are looking at innovative ways to use Teams’ Voice amid the decoupling from the desktop app,” shared Stout.

AMC Technology is a global leader in contact center orchestration, bringing people together through great interactions since 1995. We improve interactions between agents, customers, businesses, and communities through our flagship product, DaVinci. DaVinci integrates best-of-breed contact center applications with communication channels on a powerhouse orchestration platform enabling the building and deployment of customer experiences.

Recommended: Tableau + GPT: Ushering into a New Era of AI-led Business Analytics

[To share your insights with us, please write to sghosh@martechseries.com]