Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics

Funding fuels continued SaaS success as customers transition to the cloud

Calabrio, a leading provider of customer engagement and analytics software, announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud.

With this investment, Calabrio will continue its focus on providing world-class products and services to customers who increasingly want to avoid on-premises environments in favor of low-resource-intensive cloud deployments. With the global cloud-based contact center market expected to grow at a rate of 25 percent from 2017 to 2022, Calabrio’s multi-tenanted solution is poised to serve this fast-expanding customer base.

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“As cloud transformation accelerates across every industry and every aspect of the enterprise, the cloud-based contact center is rapidly becoming the model for many innovative and successful organizations,” said Tom Goodmanson, president and CEO at Calabrio. “We have seen a rapid shift from on-premises to cloud-based deployments. Having a partner like KKR to back this growth has been a driver of our success.”

Calabrio ONE’s powerful voice-of-the-customer analytics and advanced reporting deliver deep insights to the enterprise. The unified suite provides a single view of the customer, and improves the agent and customer experience through workforce management (WFM) and quality management (QM) capabilities. Calabrio ONE is deployed in the cloud, as a hybrid or on-premises, and deeply integrates with leading Contact Center as a Service  (CCaaS) providers Amazon Connect, Cisco Customer Journey Platform, Five9 and Serenova, as well as a number of privately hosted CCaaS vendors.

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“Calabrio is taking the world’s contact centers to the cloud,” said John Park, Calabrio’s Chairman of the Board and Member at KKR. “The company’s first-to-market WFO cloud offering eases the transition for enterprises and has driven significant global growth. This additional investment by KKR will further Calabrio’s momentum and leadership in the thriving customer engagement and analytics arenas.”

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