FIRST – IT First Response Solution helps enterprises prevent, detect and resolve incidents before the trouble starts
Evolven Software, provider of leading Change Control and Analytics software for the enterprise cloud, announced its integration with PagerDuty, the global leader in digital operations management, creating “FIRST – IT First Response Solution”, for PagerDuty customers. Evolven also joins PagerDuty’s Integration Partner Program.
The FIRST solution and integration combines Evolven’s Change Control software with PagerDuty’s Platform for real-time DigitalOps in order to provide users with the unique ability to proactively highlight the risky application and infrastructure changes that lead to issues, as well as the ability to automatically correlate performance events and metrics with the actual changes carried out in their enterprise cloud environments. The solution will allow users to prevent, detect and resolve incidents before the trouble starts.
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The integration allows joint customers to:
- Accelerate Incident Resolution – automatically correlate actual changes detected by Evolven with incident data aggregated by PagerDuty, and quickly zoom in on the changes that are the true incidents’ root cause.
- Prevent Incidents through Hypercare – receive actionable alerts on risky changes way before they can lead to an incident.
- Drive Automated Remediation – use granular change data gathered and analyzed by Evolven to enrich and provide context to automated remediation.
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“As organizations struggle to maintain control while rapidly accelerating speed of change, led by the increased adoption of DevOps, Agile and Cloud, we’re excited about the joint offering with PagerDuty,” said Sasha Gilenson, CEO at Evolven. “PagerDuty is a highly respected market leader, and FIRST will bring tremendous value helping enterprises to accelerate with confidence by preventing or quickly resolving stability, security and compliance incidents.”
“We are excited to equip our users with technology that delivers a huge advantage to IT teams, with actionable insights into actual changes,” said Steve Gross, Sr. Director, Strategic Ecosystem Development at PagerDuty. “Integrating with Evolven adds another critical layer for our users to prevent and effectively troubleshoot incidents.”
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