Firstsource Named Leader in Payer Digital Transformation Services and Rising Star in Payer BPaaS Services in ISG Provider Lens 2021

Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been named a Leader in the Payer Digital Transformation Services category and a Rising Star in the Payer Business-Processes-as-a-Service (BPaaS) Services category by leading global technology research and advisory firm Information Services Group (ISG) in their quadrant report on Healthcare Digital Services – ISG Provider Lens.

“Most healthcare organizations are currently seeking digital solutions that improve processes and reduce costs,” said Venkatgiri Vandali, President, Healthcare and Lifesciences, at Firstsource Solutions. “Our teams have been working passionately to provide our healthcare customers with modern technologies that enable transformation, help enhance health outcomes and improve the member experience overall. To be positioned in the Leader and Rising Star quadrants is a great testament to the work we have done this year and there is more to come in 2022 as we continue to build out and invest in our capabilities, infrastructure, and people.”

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ISG recognized the company’s ongoing innovations and leadership in helping its customers transform their business operations using digital technologies in areas such as customer/member experience, operational efficiency, automating key functions for better quality and efficiency, improving risk management and reducing costs. The report refers to Firstsource’s vast experience in the healthcare industry and the huge growth of its payer business in recent years, leading the company to now work with eight of the top 10 plans. Describing Firstsource as constantly improving its delivery model to better serve payer organizations, ISG recognized Firstsource’s end-to-end BPaaS model which helps payers improve member satisfaction and retention.

The 2021 ISG Provider Lens Healthcare Digital Services report analyzes software vendors and service providers, based on a multi-phased research and analysis process, and positions these providers based on the ISG Research methodology. It offers an objective, data-driven assessment of technology and service providers’ strengths and weaknesses, as well as their relative positioning in the market.

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