NICE inContact, a NICE business, and the leader in cloud contact center, announced that it has been selected as the winner in the Innovations in Cloud Contact Centers category of the 2020 UK National Innovation Awards for NICE inContact CXone, the world’s leading cloud customer experience platform. The UK National Innovation Awards, presented by the Directors’ Club United Kingdom, recognize business technology innovations from around the world for their impact on customer experience, employee engagement or operational performance.
NICE inContact CXone transforms call center software so businesses can provide an extraordinary agent and customer experience every time and on every channel. CXone is the first and only platform unifying best-in-class customer analytics, omnichannel routing, workforce optimization, automation, and artificial intelligence on an open cloud foundation. By offering the most supported digital channels in the industry with dozens of pre-integrated messaging, social and traditional voice/chat channels – including Facebook Messenger, Apple Business Chat, WhatsApp, and more – native in the CXone cloud customer experience platform, organizations of all sizes across the globe can exceed customer expectations through the contact center.
Recommended AI News: Virgin Hyperloop Appoints Raja Narayanan As Chief Financial Officer
“CXone customers consistently see positive improvements in customer experience and key contact center metrics, thanks to our continually evolving innovation in cloud contact centers,” said Paul Jarman, NICE inContact CEO. “We are honored to be recognized by the Directors’ Club for this award, which validates CXone as a forward-looking technology that makes comprehensive digital-first omnichannel experiences a reality.”
Recommended AI News: AppOmni Strengthens Ping Identity’s Visibility And Control Over Its Salesforce Instance
The UK National Innovation Award for Innovations in Contact Centers follows several prestigious recognitions for CXone, including the Top Ranking Performers Best Technology Innovations Award, a Silver Stevie Award, 2019 BIG Innovation Awards and multiple leading analyst firms recognizing CXone and NICE inContact.
“C************** to NICE inContact on their victory in the Innovations in Cloud Contact Centre category of the 2020 edition of the UK National Innovation Awards competition,” said Jon Snow, organizer and founder of the UK National Innovation Awards program. “This was a hotly contested category with a very high standard of entries from all four finalists. NICE inContact’s final ‘Our Innovation’ video demonstrated both vision and creativity. The judges recognized its solution as offering significant business value-add.”
Recommended AI News: Tech Entrepreneurs Introduce New Interactive Fiction Mobile Game Application
Comments are closed, but trackbacks and pingbacks are open.