Sestek Speech Analytics Scores the Highest Overall Vendor Satisfaction Mark from Customers in DMG Consulting Survey
Customer Satisfaction Survey from DMG Consulting States That Sestek Speech Analytics Sets the Top Score in 8 Different Categories.
Sestek announced that it was recognized for getting the highest overall vendor satisfaction rating from customers in DMG Consulting’s 2018 – 2019 Speech Analytics Product and Market Report.
“Speech analytics has always been interesting because of its unique contributions to the understanding of voice interactions in the contact center. Companies that invest in the resources and best practices to build an effective speech analytics program can realize significant benefits.”
Compared to the featured competitors, Sestek Speech Analytics achieved the highest customer ratings in 8 major vendor categories out of 10. Here are the 7 categories in which Sestek Speech Analytics received a perfect score of 5.0 by the customer satisfaction ratings:
• Training and workshops
• Ongoing service and support
• Professional services
• Innovation
• Responsiveness to product enhancement requests
• Vendor communication
• Overall vendor satisfaction
Read More: Leveraging the Real ‘A’ in AI to Gain a Business Advantage
Donna Fluss, the President of DMG Consulting -providing comprehensive coverage and authoritative analysis for the market- stated the importance of speech analytics: “Speech analytics has always been interesting because of its unique contributions to the understanding of voice interactions in the contact center. Companies that invest in the resources and best practices to build an effective speech analytics program can realize significant benefits.”
Read More: JumpStart 2019: The Future of Advertising and How to Go Big in 2019
Customer Satisfaction is the Key to Success
Speech Analytics is a data mining software transcribing 100% of customer calls and applies in-depth analytics to keep track of anger or frustration, monotony, interruptions in the conversation, periods of silence and more. The software enables its customers to optimize the call center needs thanks to its ability of uncovering hidden insights and trends.
“We are pleased to get top results in speech analytics customer satisfaction survey.” said Professor Levent Arslan, CEO of Sestek. “We put customer satisfaction at the heart of our products and services. The Sestek team works closely with our customers to truly understand their needs and to ensure they get the most out of Sestek Speech Analytics. Getting such perfect scores from our customers proves that we can answer their expectations.”
Read More: Interview with Megan Kvamme, CEO at FactGem
Metal reclaiming and reclamation Ferrous metal reclamation services Iron recycling and reclaiming
Ferrous scrap utilization, Iron recycling plant, Industrial scrap metal buyers
Secure copper scrap disposal Copper scrap crisis response Metal recycling and redistribution
Copper cable recovery methodologies, Metal reclaiming yard services, Copper scrap material reclamation
многопрофильный центр медицины Здоровье как купить медсправку от врача сделать медицинскую справку задним числом официально Москва