The Human Side of Technology: Jobber Brings Home Stevie Award for Customer Service Department of the Year
Award Recognizes Customer Success Department’s Achievements in Helping Small Home Service Businesses Grow
Jobber, the leading provider of home service management software, has been named a Silver Stevie winner at the 14th annual Stevie® Awards for Customer Service in the Computer Software – 100 or More Employees category. This international recognition from one of the world’s premier business awards is determined by an independent panel of judges and industry experts.
“It’s truly a privilege to be part of their success.”
Jobber’s Customer Success Team, which sits on the frontlines of customer satisfaction, plays a pivotal role in driving the company’s commitment to its customers. The department manages support requests from Jobber’s 70,000+ active customers that span across 50+ industry verticals, including lawn care, HVAC, painting, residential cleaning, and more.
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“At Jobber, we want to have long-lasting relationships with our customers that are built on trust and a genuine desire to help these small businesses be successful,” says Sam Pillar, CEO & Co-founder at Jobber. “Our Customer Success Team goes above and beyond the call of duty every single day in support of our customers and we wouldn’t be here without them. I couldn’t be happier that this team is receiving the recognition it deserves.”
Providing exceptional customer service is a key part of Jobber’s business strategy. Every Jobber customer, regardless of their membership plan, has access to the company’s Customer Success Team. The company’s customer-centric approach is also seeded in Jobber’s core values and as a fundamental philosophy that is embraced by each employee. Beyond providing product assistance, tech support, and personalized one-on-one coaching, the Customer Success Team is also known for their “surprise and delight” moments. It’s this kind of above-and-beyond support for our customers that helped Jobber become a Stevie® Award winner.
When asked about their experience using Jobber, Brian and Kristy Boase, owners of MIL-SPEC Landscaping say, “if you’re not a tech whiz, don’t worry. Jobber will walk you through everything making it a seamless process. While the platform is second-to-none, that’s not even the best part. The best part is the customer service. I cannot name one other company with the same level of customer service that Jobber has.”
“Our customers are some of the hardest working people I’ve ever encountered, and it’s a thrill to watch these businesses grow year after year,” says Justine Burns, Director of Customer Success at Jobber. “It’s truly a privilege to be part of their success.”