UK Enterprises Look for Help with Rising Volume of Data

ISG Provider Lens™ report sees U.K. companies turning to data analytics providers to help them make sense of their huge data collections

Enterprises in the U.K. are seeing their data volumes skyrocket, and are looking to analytics providers to help them make sense of this flood of information, according to a new report published by Information Services Group (ISG), a leading global technology research and advisory firm.

“Analytics services allow companies to become more resilient by using solid data insights to plan for the future.”

The 2020 ISG Provider Lens Analytics – Solutions and Service Partners Report for the U.K. finds companies in the country looking for new insights to improve customer experience and support product and service rollouts, and are turning to analytics providers to help them with these goals.

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While company executives recognize the need for new data insights, many U.K. companies often lack the resources and experience to create their own data management and analytics strategies, the report adds.

“U.K. companies, facing uncertain times, seek to base their business decisions on trusted data and evidence,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Analytics services allow companies to become more resilient by using solid data insights to plan for the future.”

Part of the challenge for U.K. enterprises is a skills shortage in data science and data analytics, the report says. In many cases, enterprises and service providers are training their own in-house employees to add data analytics skills. In addition, new automated tools are threatening to shake up the data science industry, such as Google Cloud Smart Analytics, which will start to compete with traditional data science services.

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Some U.K. businesses are turning to self-service analytics tools, the report says. The growing demand for insights has driven some businesses to assemble their own analytics dashboards using tools that don’t require significant mathematical or business insight knowledge.

Data engineering services, meanwhile, make up the bulk of data analytics activities by companies in the U.K., the report adds. The demand for data engineering services is increasing as the number of decentralized data sources also grows. Companies are building data lakes to capture data from the network edge and other sources.

The demand for cloud integration of data analytics infrastructure environments is also growing, the report adds. As more businesses shift to digital operations, the cloud has become the inevitable choice for investment in data analytics infrastructure.

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Finally, demand for data lifecycle management expertise is growing as well, the report says. The sheer volume of data being collected by businesses creates continuous operational challenges in governance and general data management.

The 2020 ISG Provider Lens™ Analytics – Solutions and Service Partners Report for the U.K. evaluates the capabilities of 70 providers across six quadrants: Data Science Services, Data Engineering Services, Data Infrastructure and Cloud Integration Services, Data Lifecyle Management Services, Self-Service Analytics and BI Platforms as a Service, and Analytics Reporting Solutions.

The report names Accenture, Atos, Capgemini, DXC Technology and IBM as leaders in four quadrants and Infosys and TCS as leaders in three. Cognizant, Deloitte, HCL, SAP, Tableau, Tech Mahindra and TIBCO are named as leaders in two quadrants, and Bosch, Ernst & Young, Infor Birst, KPMG, Microsoft, NTT DATA, PTC, PwC, Qlik, SAS and Sisense are all named leaders in one.

In addition, HCL, Hexaware, N-iX, NTT DATA and Tech Mahindra were named Rising Stars—companies with “promising portfolios” and “high future potential” by ISG’s definition—in one quadrant.