Volvo Trucks’ Collaboration with SAS Enhances Remote Diagnostics through Advanced Analytics and AI

“Machine learning and artificial intelligence are areas we’re putting a lot of emphasis on right now, utilizing the SAS platform,” said Conal Deedy, director of connected vehicle Services for Volvo Trucks North America. “We’re uncovering hidden insights in our data and merging that with the truck knowledge from our engineering group. Together we are in a much better situation to understand exactly what the data is telling us and integrating it into the Remote Diagnostics service. We are already seeing the benefits and the future is extremely exciting. With the SAS platform in place, Volvo can  process millions of records in real-time, expanding Volvo’s Remote Diagnostics capabilities, which on average helps reduce diagnostic time by 70 percent and repair time 25 percent.”

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Jason Mann, SAS Vice President of IoT, said Volvo Trucks and SAS have worked together to create a robust, flexible analytics system. “Trucking is a key part of the global logistics system that makes our economies work. Improving performance and lowering costs helps everyone across the value chain. Using a variety of analytical techniques from SAS to extract value from IoT data flowing from each vehicle, Volvo Trucks delivers for its customers – literally and figuratively.”

Since 2013 all Volvo trucks with Volvo engines have come standard with factory-installed telematics hardware that provides connectivity for Remote Diagnostics, Volvo’s proactive diagnostics and monitoring of critical engine, transmission and aftertreatment trouble codes. Upon detecting a code, sensors on the truck collect streaming data in real-time to provide context. Data points and operating conditions, like truck location, altitude, ambient air temperature, truck gear, RPM level and torque load, etc. help give the information needed for more precise diagnosis.

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The same standard connectivity hardware powering Remote Diagnostics also allows customers to perform powertrain software and parameter updates over-the-air with Remote Programming, which helps improve uptime and vehicle efficiency without taking the truck out of service. Remote programming of software and parameter updates provides a significant time savings when compared with the 2.3 day industry average when a truck arrives at a bay, is plugged in, and manually receives updates.

Support for Volvo trucks is provided 24/7 by highly trained VAS agents, who monitor critical vehicle codes. If an issue is detected, VAS agents will assess the severity and provide the vehicle’s designated contact with actionable information to determine whether to keep operating the truck or take it for immediate service. All details from the service process are captured and tracked through ASIST, Volvo’s online service management and communication platform. This gives the driver, customer contact and dealer real-time visibility to case status, repair scheduling, and parts and service bay availability. Remote Programming updates are also facilitated by VAS agents.

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Volvo Trucks provides complete transport solutions for professional and demanding customers, offering a full range of medium to heavy duty trucks. Customer support is secured via a global network of 2,100 dealers and workshops in more than 130 countries. Volvo trucks are assembled in 16 countries across the globe. In 2017, more than 112,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses and construction equipment and marine and industrial engines. The Group also provides solutions for financing and service. Volvo’s work is based on the core values of quality, safety and environmental care.

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