The leading Visual IVR provider announced two new customers have launched its flagship product – a B2B solution provider and a retailer
Zappix, the leading Visual IVR and Customer Self-Service vendor, has launched its flagship Visual IVR solution for two more customers. Zappix has seen increased demand for its Visual IVR solution in recent months as businesses handle the significant impact of COVID-19 on contact centers. The solution is being launched to offset the pressure caused by a dramatic increase in calls and limited contact center capacity and to provide an innovative solution to improve self-service offerings.
Zappix Visual IVR is an On-Demand Self-Service solution that allows consumers quick call resolution without the need to speak with an agent. The visual interface of the service makes the experience intuitive, fast, and easy to use, while the back-end solution automates tedious and repetitive interactions that make up a high portion of customer service calls. The combination reduces the number of calls reaching agents and frees up live agents to focus on complex interactions where their skills and empathy bring great value.
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“We’re glad to help more customers deliver the innovative, easy to use, self-service solutions modern consumers demand,” said Yossi Abraham, Zappix president. “Zappix digital and visual solutions are becoming an important component of businesses’ digital transformation efforts during the COVID-19 crisis, and in the future.”
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Zappix cloud-based Digital Self-Service solutions leverage an intuitive visual front-end and sophisticated back-end powered by Zappix RPA (Robotic Process Automation) to provide customers significant benefits:
- Offering self-service options that reduce the volume of inbound calls to live agents
- Lower contact center costs
- Improved customer experience (CX)
- Targeted revenue growth opportunities
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Shorter average handling times per call
Zappix seamlessly integrates with any CRM, Order Management System, and other back-end systems to automate complete workflows. Zappix Actionable Analytics tracks the customer journey and provides a comprehensive analytics suite with dashboards and reports analyzing consumer behavior and trends. Together, each part of the Zappix portfolio gives businesses the power to improve customer service and progress with their digital transformation efforts.
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