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Avaya Joins iCERT Industry Council to Expand Next Generation 9-1-1 Capabilities Through Strategic Collaboration


Avaya Holdings Corp a global leader in solutions to enhance and simplify communications and collaboration, announced its membership in the Industry Council for Emergency Response Technologies (iCERT), an organization that brings together leading companies involved in emergency communications and response technology.

“As the leader in providing innovative ways for people to collaborate and communicate from anywhere on any device, we are excited to join the Industry Council for Emergency Response Technologies,” said Mark Fletcher, chief architect worldwide public safety solutions, Avaya. “Avaya continues to deliver on the benefits that Next Generation 9-1-1 service can bring and we are proud to work with iCERT to positively affect policy and achieve widespread accessibility for emergency services.”

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Avaya continues to bring new innovation to the critical emergency communications solutions market segment as part of its ongoing commitment and focus on public safety communications and collaboration. The company has demonstrated a long-term commitment to this space as evidenced through its advocacy of “The Kari’s Law Act of 2017” which requires direct dial access to 9-1-1 services from all devices. Across the country, 911 dispatchers in more than 6,100 emergency communications centers, or PSAPs are working with outdated technology that was created in the landline era and optimized for people who call 911 from a traditional landline, thus creating a significant communication gap in today’s emergency response process. Earlier this year the company announced that its Avaya IX Workplace unified communications solutions for the enterprise can now deliver NG911 Additional Data as well as the explicit device location to public safety agencies through an integration with 911 Secure SENTRY and RapidSOS.

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Since its founding in 2005, iCERT remains the exclusive provider-only trade association championing commercial response technology organizations. “Each iCERT Board Member offers unique technology capabilities to advance public safety, just like Avaya,” said Kim Robert Scovill, the Industry Council’s Executive Director. “Establishing, maintaining, and growing relationships among key technology company leaders—the members of iCERT—is an important element of iCERT’s vision. We look forward to Avaya’s leadership in our mission to advocate for more new funding and introduction of the newest and best technologies in the public safety sector for first responders and the public.”

iCERT improves the public safety ecosystem through continuous new funding advocacy, ensuring that the needs and views of commercial technology providers are recognized and accommodated by all levels of government, driving continuous technology improvements, education, and helping our members reach their organic and marketplace growth objectives.

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