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Experian Health and Change Healthcare Partner to Deliver Identity Management


Collaboration to Address Patient Identity Challenges Across the Healthcare System to Deliver Greater Clinical, Financial, and Administrative Efficiencies

Change Healthcare and Experian Health are teaming up to solve one of the most common challenges in healthcare : accurate identification of patients across care settings. The two companies—both leaders in the healthcare patient access and revenue cycle management market—today announced a partnership to provide an identity management solution to solve patient identification and duplication challenges.

Change Healthcare and Experian Health partner to provide an identity management solution to solve patient identification and duplication challenges. #hit #revenuecycle #patientaccess

This solution will leverage Experian Health’s robust identity management capabilities, along with Change Healthcare’s Intelligent Healthcare NetworkTMconnecting providers and payers, to accurately identify patients and match records within and across disparate healthcare organizations. With the companies’ extensive footprint across healthcare providers and Change Healthcare’s ecosystem of more than 700 channel partners, the partnership will aim to deliver trusted identity management capabilities integrated with healthcare workflow applications across the continuum. At launch, the solution is expected to be available to all U.S. providers and payers.

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Improper identity management plagues multiple aspects of the healthcare system and all stakeholders, including providers, payers, pharmacies, employers, and consumers. Without accurate record-matching, patients can be put at risk. According to statistics cited by Pew Research Center, up to 20% of patient records are not matched accurately within the same healthcare system, driving up costs, creating inefficiency, and risking patient safety. For example, one in five hospital CIOs attributed at least one case of patient harm to a mismatched record.1 Through the collaboration, Change Healthcare and Experian Health intend to address the key need in the healthcare industry for a secure, HIPAA-compliant, and scalable identification and record-matching capability, driving greater financial, administrative, and clinical efficiencies.

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“It’s imperative the healthcare industry focus on accurate patient identification and data management to improve overall patient safety,” said Jennifer Schulz, group president, Experian Health. “This new partnership aligns with our commitment to connect and simplify healthcare in a data-driven world and ultimately deliver an optimal consumer experience.”

“Healthcare is a team sport, and various players have to coordinate to provide optimal care to a patient,” said Kris Joshi, PhD, executive vice president and president, Network Solutions, Change Healthcare. “Secure identity management is key to improving patient safety and capturing full value from the billions of dollars invested in electronic health record systems.”

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