Expands services to include CX consulting solutions to address the rapidly growing need for transformational customer experience
Bridgepointe Technologies, a tech advisory firm that helps mid-market and enterprise companies bridge the gap between tech investments and business results, announced that it has acquired PPT Solutions.
Natural Language Processing Capabilities : Finch Computing Accelerates its Natural Language Processing Capabilities
PPT Solutions is the premier provider of client-centric, performance-based Customer Experience (CX) and Contact Center Consulting Solutions. The addition of PPT Solutions is an opportunity for Bridgepointe to expand its technology advisory services and provide clients with a wide range of CX-related services including CX/contact center consulting, Contact Center Technologies, BPO (Business Process/ People Outsourcing), AI/RPA (Artificial Intelligence and Robotic Process Automation), and Managed Services.
“PPT Solutions is the true leader when it comes to CX consulting services, and we’re thrilled to have them join the Bridgepointe family,” explained Scott Evars, Co-Founder and Chief Executive Officer, Bridgepointe. “PPT is a natural fit with Bridgepointe’s existing services and their focus on accelerating client success is tightly aligned with our culture, vision and values. The entire team including Dennis and Kris will play an instrumental role in this next chapter of our growth as CX is a tremendous market opportunity, and we’ll be uniquely positioned to help our clients drive value from their CX investments from day one.”
Data Science News: Mosaic Data Science Develops Innovative AI-Text Generation Tool That Summarizes Content for Specific Audiences
PPT Solutions is based in the Midwest, which will help further expand the Company’s national reach. Dennis Weikle and Kris Kramer will become Managing Directors at Bridgepointe and continue to lead the overall CX organization.
“Our people and partnerships are always our top priority and joining Bridgepointe will provide everyone involved with an incredible opportunity in the coming years,” explained Dennis Weikle, Founder and Managing Director, PPT Solutions. “We were the first company of our kind to enable the channel with CX resources and solutions, and that’s the type of continued innovation we will continue with Bridgepointe’s world-class team and tools behind us,” added Kris Kramer, Managing Director.
PPT Solutions will operate as a “Bridgepointe company” effective immediately, with their team of 50 employees continuing to accelerate success for their clients. They have a proven track record of working with Fortune 500 companies with significant relationships in the media, entertainment and streaming industries.
AI Insights : XAPP AI Achieves AWS Conversational AI Competency Distinction
[To share your insights with us, please write to sghosh@martechseries.com]
Comments are closed.