CloudSmartz Partners with LastMileXchange to Expand Automated CPQ for Global Connectivity in its Acumen360 Intelligent Digital CX Platform

CloudSmartz and LastMileXchange (LMX) announced a strategic partnership to help Communication Service Providers (CSPs) accelerate digital transformation (DX) and rapidly improve customer experience (CX). CloudSmartz is a provider of one of the industry’s leading intelligent digital customer experience (iDCX) platforms, Acumen360. LMX is the global leader in inter-carrier access quote automation, supporting 50 percent of the leading carriers around the world. The joint LMX-CloudSmartz solution turbocharges real-time carrier pricing and accelerates the sales journey, with the support of an end-to-end digital experience and marketplace platform.

This new strategic partnership expands the benefits of Acumen360 by providing users access to 400+ last-mile providers across the globe. It also provides CSPs with the following additional benefits:

• Radical acceleration of the sales cycle by slashing it from weeks to days
• Significant improvement of pricing accuracy by providing up-to-date prices with higher and more predictable profit margins
• Drastic improvement of service quality and lowered operational expenses with automated CPQ, provisioning, and activation
• Dramatic improvement of the enterprise and customer experience with a digital marketplace experience
• Substantial improvement of interoperability with open MEF LSO API adapters for integration with existing and future applications and support systems

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“CSPs are challenged with digital transformation and improving their customer experience across the entire organization – technology, culture, process – all the while staying relevant to their end-users and preparing for growth, scale and compliance,” said Matthew Ray, Chief Marketing Officer at CloudSmartz. “They want better visibility, control, and automation – and so do their enterprise customers. Together with LMX, we’re proud to have created an intuitive, integrated platform that provides real-time automation for access network services, on-demand connectivity, CPQ, and product catalogue – supporting CSPs around the world with a true end-to-end unified service experience.”

CloudSmartz’s Acumen360 accelerates digital transformation for CSPs by providing a customer-centric platform combining the power of global connectivity and existing systems to unlock continuous innovation and software-centric automation. By harnessing existing systems, global connectivity, and real-time automation, CSPs are able to rapidly design, introduce, sell, and configure new services while reducing internal costs and enabling one-click purchasing through its online marketplace platform.

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“We are thrilled to be partnering with CloudSmartz to bring service providers all the benefits that come from a single-pane-of-glass platform – irrespective of their existing backend OSS or BSS,” said James Grant, Founder and Commercial Director at LMX. “CloudSmartz and LMX share a vision of digitizing and simplifying complex processes and challenge areas from the core end-user experience, quote-to-order, and execution to provisioning. This partnership is an opportunity to extend the benefits of the LMX pricing access engine, combined with an end-to-end foundational framework that is uniquely agnostic to CSPs’ existing support systems – unlocking value and innovation.”

The LMX cloud-native platform allows carriers to quickly identify the optimal access solution by aggregating 400+ access providers’ APIs, rate cards, and price books in one unified platform. Through this process, the LMX platform supports both buying and selling carriers with their quoting digitization. As a global leader in this field, LMX empowers service providers to meet three of their most pressing objectives: improve efficiency, win more profitable business, and minimize costs.

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