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Faye and Boost.ai Partner to Redefine the Customer Experience

boost.ai, a leading provider of conversational artificial intelligence (CAI) at scale, and Faye, a market leader in developing integrated customer experience (CX) solutions, announced a formal partnership to revolutionize the customer experience by leveraging powerful AI and data collection. Together, the companies will create data-rich, intelligent automations for customers, enabling a digital-first experience across the entire ecosystem. As the Zendesk Vertical Solutions Partner of 2022 and a SugarCRM Elite Partner, Faye leads the way in award-winning services, solutions, and support for CX. Paired with boost.ai, the two will offer an unparalleled customer experience solution.

At a time when organizations and customers alike struggle to deal with emerging technology and the pace of change, Faye and boost.ai provide the blueprint for digital success. This combination between a sophisticated conversational AI and an intricate CX integration software has not been done before, and will positively impact the entire customer journey, from initial query to having a ticket resolved by the service team.

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“At Faye, we’re passionate about helping our clients develop enriching customer experiences. By partnering with Boost.ai, we are able to provide our clients with cutting-edge AI products that will take their customer experience to the next level,” said Sarah Hurd, VP of Product & Marketing at Faye, “We are thrilled about the partnership with Boost.ai because of their ground-breaking product innovation and exceptionally talented team.”

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Customer and employee-centric organizations are veering toward conversational AI as the means to create a differentiated customer and employee engagement experience that’s proactive, efficient, scalable, and easily accessible. With the right AI, companies can fully leverage the power of Zendesk and scale demand on internal support requests for HR and IT.

“The nature of work has fundamentally changed, and many businesses are not prepared to handle the impact this will have on customers. Alongside Faye, we’re able to help organizations retool the way they support their employees and serve their customers, by using cutting-edge technology to create unique and powerful efficiencies,” said Michael Rogers, VP of Partnerships at boost.ai. “Our platform was built with partners in mind, and working closely with Faye and their immensely successful approach to delivering success with leading CX solutions is an ideal scenario for us and our mutual customer.”

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[To share your insights with us, please write to sghosh@martechseries.com]

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