Firmex, a Toronto-based global provider of virtual data room and secure document sharing solutions, proudly announced winning a Gold Stevie Award for Customer Service Department of the Year. This marks the fourth time Firmex has been recognized with a Stevie Award, and the second Gold for Customer Service Department of the Year.
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. The 2021 IBAs received entries from organizations in 63 nations and territories.
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As the ongoing COVID-19 crisis prevented winners from receiving their awards on stage during a traditional gala IBA banquet, winners were celebrated instead during a virtual ceremony on Wednesday, 8 December.
More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Company of the Year, Marketing Campaign of the Year, Best New Product or Service of the Year, Startup of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others. This year’s competition also featured a number of categories to recognize organizations’ and individuals’ responses to the COVID-19 pandemic.
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Firmex won in the Customer Service Department of the Year category, recognizing the exceptional support that Firmex provides for its clients.
“We’re so pleased that our Client Service Team has been acknowledged this year with a second Gold Stevie Award for their hard work and high standards when it comes to meeting our clients’ needs. Our team’s dedication to service is central to our success as a SaaS technology provider and we’re very proud of their ongoing commitment to our customers,” said Firmex CEO Joel Lessem.
“To be recognized again with a Gold Stevie Award for our excellence in customer service is a true honor for our Client Service Team. This past year, they’ve shown that putting people first is at the center of Firmex’s success and their passion and professionalism continue to set the bar,” said Kyle Bardsley, VP, Customer Operations & Growth in Sales.
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