Horatio, the customer service company behind viral e-commerce and rapidly-growing tech companies, announced it partnered with Loris to keep advancing customer service and BPOs. Loris is the AI platform that equips CX leaders with real-time intelligence to proactively identify and resolve emerging threats from customers that can impact revenue and brand reputation.
“We are always looking for our team of agents to feel empowered and confident. By incorporating Loris‘ innovative technology, our team will now have better access to world class NLP analytics and data so that we can further understand our clients’ customer’s needs and preferences,” notes Alex Ross, Horatio COO and co-founder.
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“Loris exists to empower humans by leveraging AI to create CX magic. We’re excited to help transform Horatio and expand our vision of improving the quality of customer conversations across the globe using the latest cutting edge technology,” added Etie Hertz, CEO of Loris.
Horatio believes that while human agents are still best equipped to handle nuanced and sensitive CX interactions, AI-powered tools can increase both the speed and, in some cases, the preciseness of certain BPO processes. Loris enables advanced NLP-powered conversational analysis, thereby improving overall customer interactions and outcomes, while maintaining Horatio‘s core ethos of human interactions first.
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