Tokio Marine Vietnam Powers Customer Experience with OpenText
Leading insurance company accelerates service delivery with modern tools to digitize processes and improve efficiency
OpenTex announced Tokio Marine Insurance Vietnam (TMIV), a P&C insurer in Vietnam, implemented OpenText solutions to modernize its client communication strategy and enable rapid delivery of information to customers.
Latest Aithority Insights: Koïos Intelligence and Applied to Further Digitize Sales and Service Workflows
Providing high-quality insurance and risk management services to enterprises across the region, TMIV has established itself as a trusted partner for its customers in a dynamic and competitive industry. As part of its growth and expansion plans, the company strives to provide the highest standards of service, including clear, prompt client communications by developing efficient workflows that enable seamless processing of high-volume client requests.
“One of the most important pieces of client communication for us is the policy document. Previously, we relied on manual processes to design, edit, and personalize these documents. This approach was so time-consuming, increased production costs, and resulted in long wait periods for customers,” said Mr. Hideki Maeomote, General Director of TMIV. “We needed a solution that would streamline and accelerate our document workflows, which is aligned with our values to “Japan Quality” to our customers. With OpenText Exstream™ we have modernized internal processes and cut time spent on preparing insurance documents by almost half.”
“Helping customers approach new business opportunities by modernizing their workflows is paramount in creating customer value,” said James McGourlay, Executive Vice President, International Sales, OpenText. “By relying on OpenText, TMIV is transforming standard client communication processes to provide highly effective and efficient client experiences. We’re pleased to continue working with our valued partner Delaware to explore more avenues to help TMIV expand their digital modernization strategy.”
Browse The Complete News About Aithority: AI for Safe Autonomous Drone Operations with Technologies from Auterion and Spleenlab
To improve customer experience, TMIV leveraged OpenText Exstream and accelerated the creation of policy documents by 40 percent, helping the company to process growing volumes of client requests. Manual processes were replaced with streamlined digital authoring and editing tools, cutting production costs and improving customer satisfaction as clients now receive their policy information faster. The solution was also utilized by the company’s Indonesia non-life insurance entity, PT Asuransi Tokio Marine Indonesia (TMI), for policy issuance.
Read More About Aithority News : Altada Files Three Fast Track U.S. Patent Applications Relating to its Doc Intelligence Solution
[To share your insights with us, please write to email@example.com]