TTEC Holdings, Inc. (TTEC), one of the largest global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, resolved the cyber attack on its technology systems.
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TTEC became aware of the cyber incident on Sunday, September 12 and immediately started remediation and recovery efforts. The company isolated the systems involved and took other remedial measures to contain the incident. The company also launched a comprehensive investigation into the cyber incident and is using the findings of the investigation to harden its cyber security defenses. Despite early disruptions to its business, TTEC is now operational around the world.
“TTEC moved quickly and decisively to identify, contain, and resolve the cyberattack,” said Ken Tuchman, TTEC chairman and CEO. “In just five days our team moved aggressively to rebuild and further solidify our processes and infrastructure. TTEC continues to prioritize our client and people-facing processes and systems.”
“I am humbled by the effort and resilience that the TTEC family showed during the past few days, and their continued hard work to support our clients. Our expertise in business continuity and incident response allowed us to continue to serve our clients, despite the many complications presented in this incident,” said Tuchman.
The company has worked through the initial recovery measures, hardened its cyber security, is in the process of completing its investigation, and assessing the business impact of the incident.
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