55% of Bharat Wants to Save More to Manage COVID-19 Like Situation: PayNearby Study

India Savings Behaviour survey conducted with 10,000 participants from low – income groups

PayNearby, India’s largest hyperlocal fintech startup, in its first ‘India Savings Behaviour’ report has revealed that while over 80% of India today has a bank account, yet a huge chunk accounting for more than 70% of the people falling under the low-income group, still avail informal arrangements such as chit funds and cash under mattress to park their savings. Among the key reasons cited for this trend are the strong social contract that chit funds nurture in this cohort and a combined effect of lack of awareness, tech intimidation and accessibility challenges of formal financial systems.

The trend was observed across both urban interiors and rural India. 

The nationwide survey of nearly 10,000 low-income group people conducted by PayNearby through on field detailed interactions and a digital survey highlighted several insights into the factors that influence the cohort’s saving habits. 47% of people who responded said that flexibility in tenure and no restrictions on the amount to be saved played a decisive role while making a choice about the financial offering. 

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The need for flexibility was further highlighted when more than 65% of respondents said that they shied away from saving through formal mechanisms as they were unable to maintain regular cash flows. When prodded further on this topic, the respondents revealed that uncertainty in income flow and large household expenses were big deterrents for them to commit to any fixed value regular savings product. A strong present bias was observed in this cohort and priority was given to current liquidity needs over future returns.

More than 35% of the respondents said that their primary objective while saving was to stop themselves and the household from making unnecessary expenses. When prodded further on this topic, 65% of the respondents revealed that they wanted to accumulate any surplus money that they had to create a lump sum and help them meet short and medium term life goals. The short and medium term goals differed significantly by gender and age groups, and were as diverse as buying a bike to funding a child’s education. Buying jewellery, land or setting up a house were other popular life goals.

49% of the respondents also spoke about building a safety net that would help them deal with emergencies. The pandemic has thrown millions of people into chaos, affecting their financial well-being due to soaring unemployment rates and insecurities around regular salary payments. There seems to be a heightened awareness among citizens to save for crisis, like the current COVID-19 situation and ensure financial security. 

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The study also PayNearby revealed that the low income group cohort prioritized flexibility, security, trust and ease of use over return on investment while choosing their savings product. More than 40% of the respondents cited fear of documentation and processes being a primary reason for not choosing a formal savings product. The feeling of alienation in structured set-ups, documentation hassles, operational timings, waiting time, amongst others were cited as the key reasons for the hesitance.

Over 43% of consumers said that the ease of operational process is a critical factor that determines whether and how often they will put money into a savings fund. They find it very inconvenient when they have to spend time traveling, filling out application forms and cited reasons like losing out on daily wages as deterrents to the process.

Commenting on the same, Mr. Anand Kumar Bajaj, MD & CEO, PayNearby, said, “Our greatest learning from the pandemic has been the need to invest in our health and economic infrastructure, so that we are better prepared to meet challenging situations like the current one. While we rely on government, civic and regulatory bodies to do their bit, it is important that individually we play our part in ensuring the security of people around us. One of the most important steps to ensuring economic security is to build the discipline of savings amongst the masses.

We know a large part of PayNearby Bharat today are struggling to make both ends meet, and through our open banking platform, we want to ensure that DBT funds reach the intended. Our Digital Pradhans, spread across 17,000 PIN codes have done a tremendous job of enabling DBT fund access of more than Rs. 6,000 crores in the last two months. This was possible because of NPCI’s support, guidance from RBI, policy directions from DFS and Finance Ministry and most important, the Banks who host these millions of accounts and our sponsor banks.

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It is now important to take the next step in our journey to make deeper impact in people’s lives and ensure that we not only help our fellow citizens create the safety net for unforeseen circumstances but also help them save and fulfil their life goals. The study has revealed the need to simplify savings product offerings, so that it is easy to access and easy to consume for our masses. Through our Digital Pradhans, who enjoy a strong social contract in their catchment areas, we hope to import the trust and relationship of the local retailer and work closely with our banking partners to enable, easy to consume goal based savings products in a secure, friendly environment for Bharat.

Our team is working hard to create a platform to create awareness and inculcate the behaviour of small savings in citizens, so that we are better prepared as a society to meet any eventualities. I am happy to announce that we will soon launch our neo-banking initiative, BankNearby, in collaboration with leading banks in India, through which we will slowly introduce multiple banking products, and bring high end technology, in a simple and easy to consume version, for the masses.”

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