ENACOMM Launches Intelligent, Voice Customer Self-Service on Finastra’s FusionStore

By AIT News Desk On May 13, 2021

Enacomm Financial Suite With IVR App Delivers Next-Generation Call Fielding for Banks and Credit Unions, Including Fraud and Analytics Tools

ENACOMM, a FinTech enablement company empowering financial services companies with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency, announced that the ENACOMM Financial Suite (EFS) with intelligent IVR application is available for purchase through Finastra’s FusionStore. ENACOMM’s next-generation IVR will enable banks, credit unions and credit card institutions to benefit from its multichannel, intelligent customer self-service applications, which are delivered as Software as a Service (SaaS) or hosted solutions and provide valuable analytics for improving the customer experience and fighting fraud.

Provisioning in the FusionStore marks the final stage of the application development journey for organizations utilizing Finastra’s open development cloud platform, FusionFabric.cloud. The FusionStore enables Finastra’s more than 8,500 banking and financial institution customers worldwide to access, test, purchase and deploy certified applications on top of their core systems, helping them to quickly realize the benefits and deliver added value to their customers.

Following the arrival of ENACOMM’s Enterprise Voice Platform on FusionStore, Philip Taliaferro, VP of Platform Partnerships at Finastra said, “We’re excited that ENACOMM has joined our FusionFabric.cloud ecosystem, with the launch of its EFS IVR solution. This app will provide our bank and credit union customers the ability to access interactive voice response technology that can be implemented quickly and cost efficiently. This will help them to extend their offerings and provide a better customer experience. As our fintech community continues to grow, we are pleased to welcome ENACOMM on board.”

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Built on tried and trusted Finastra core technologies and harnessing an extensive catalog of open APIs, ENACOMM has developed its Financial Suite via its open API gateway. EFS includes:

Intelligent IVR for customer self-service, with superior customization tools
Advanced call center analytics
AI-powered conversational voice banking via popular digital assistants
Fraud detection and tracking to inform the creation of effective countermeasures
Multi-factor authentication, including voice biometric and knowledge-based authentication
eAlerts to proactively communicate with customers and members

Michael Boukadakis, Founder and CEO of ENACOMM, said, “The robust FusionFabric.cloud platform reduced the timeframe for integration into the Finastra product suite. FusionFabric.cloud is the future of open API banking.”

Using Finastra’s open APIs, developers can create solutions that address business challenges across the financial services spectrum, including retail banking, payments, transaction banking, corporate banking, lending, treasury and capital markets.