Spectrum Labs Closes $32Million Series B Led By Intel Capital To Put Critical Trust & Safety Technology At The Core Of Every Digital Interaction
The Company will Further Scale the Adoption of its Content Moderation Technology and Develop New Applications for HR, Customer Service, Sales, and Brand Safety
The funding will accelerate the Company’s mission to ensure every digital interaction can be built on accurate and measurable Trust & Safety infrastructure. Spectrum Labs will scale the adoption of its leading AI-powered content moderation platform for online communities into new areas of the enterprise, developing applications for human resources, sales, customer service, and brand safety teams.
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From the Capitol Insurrection to the Facebook Papers, 2021 demonstrated harmful online content has real-world consequences. Trust & Safety underperformance is an existential threat to businesses, communities, and societies, but Trust & Safety programs and teams of community builders can mitigate those risks and, in fact, become an engine of growth for business.
“Our AI can be deployed across languages, behaviors, and industries very effectively to fuel growth and build trust through safer and more inclusive communities,” said Justin Davis, CEO and Co-Founder of Spectrum Labs. “As more of our living, working, and playing happens on the Internet, leading companies are increasingly thinking about how to better understand, protect, and grow their communities. This investment led by Intel Capital, the company empowering the future of compute, will help Spectrum Labs to achieve our ambition of enabling every company with the infrastructure and real-time, easy to deploy AI that’s critical to build trust with every person, everywhere in the world, at every moment.”
Businesses increasingly understand that trust is the central precondition for durable, profitable relationships with customers and partners. A recent survey by IDC showed that by 2025, two-thirds of the G2000 boards will ask for a formal trust initiative that executes a road map to increase an enterprise’s security, privacy protections, and ethical execution. To fuel growth, businesses will need to have trust initiatives in place and cascade those initiatives into stakeholder communities.
“We believe Spectrum Labs’ Natural Language Understanding technology has the potential to become the core platform that powers the trust initiatives of thousands of companies around the world,” said Mark Rostick, Vice President & Senior Managing Director at Intel Capital. “As digital trust and ethical operations emerge as a key factor to help organizations differentiate themselves, we see a huge opportunity to build a Trust & Safety tech layer into enterprise operations.”
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Spectrum Labs products apply Natural Language Understanding technology to analyze user-generated content to deliver best-in-class behavioral classification. The platform is able to recognize 40+ distinct toxic behaviors such as hate speech, violent extremism and child sexual abuse material (CSAM) across 30+ languages, powered by its patented technology to support moderation in any language. Its workflow automation helps Trust & Safety teams accurately react in real-time, and its analytics and reporting capabilities enable trust and transparency.
“Building inclusive, thriving communities that engender trust is complex and nuanced,” said Scott Gelb, President of Games at Riot Games. “Last year, Spectrum Labs’ platform helped Riot classify more than 200 million lines of disruptive behavior in text in a variety of categories. Not only do they understand Riot’s aspiration to be the most player-focused company in the world, but they’ve been a critical partner in improving the gaming experience for players as we’ve continued to grow across multiple games, regions, and languages.”
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