Librestream and ECOM Instruments Partner to Deliver a New Standard of Rugged Augmented Reality for Critical Field Workforces

By bringing together Onsight Connect and smart glasses Visor-Ex, frontline energy workers will gain access to real-time support in the most demanding environments

Librestream, the #1-rated workforce transformation platform for the industrial deskless workforce, announced a new partnership with ECOM Instruments, a Pepperl+Fuchs brand, to provide energy workers in the field with industrial-grade smart glasses, ruggedized smartphones, remote access, and real-time support.

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“Today’s industrial businesses require mobile solutions that not only increase productivity, but also stand up to the harsh elements of industrial workplaces”

Librestream and ECOM Instruments are introducing a joint solution that integrates Onsight Connect, the smart glasses Visor-Ex®, and Smart-Ex® smartphones, enabling customers to achieve a new level of on-site collaboration. This solution provides immediate access to relevant information and expert remote assistance anytime, anywhere – even in the most rugged conditions and hazardous environments.

“From oil and gas drilling to chemical processing, field workers demand rugged hardware and reliable software that can endure and perform in extreme weather, terrains and challenging network conditions,” said Marieke Wijtkamp, SVP of Product at Librestream. “With this new integration of our remote connectivity capabilities and ECOM Instruments’ advanced Ex-certified wearable solution, we are able to provide workers in potentially hazardous environments with a full toolset that supports their unique needs.”

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Advanced Functionality and Features to Enable the Future of Field Work

Librestream and ECOM Instruments provide key differentiators and added value to workers in the field, positioning workforce safety, efficiency, and resiliency at the core of the integration.

• Designed for workers in challenging environments. The partnership supports Onsight Connect on ECOM Instruments’ smart glasses Visor-Ex®, which provides mobile workers with a hands-free solution that meets their demanding work environments and helps them master complex procedures.
• Advanced content capture in the field. Users can capture pictures, recordings, and call sessions from the field for future training and analytics. Ultimately this will allow for online training, remote assistance, and digital solutions that reduce time, increase quality, and ensure compliance with established standards.
• Real-time support and assistance. Critical, industrial workers gain a direct line of access to experts and processes at their fingertips. The new joint solution will support Onsight calls, easily connecting with SMEs anywhere in the world, sharing images and video; with voice command support for workers to interact hands-free.
• Adaptable gear and access. Visor-Ex® is more than a head unit, it is a distributed system that will enable the mobile worker to utilize company resources through Librestream’s Onsight platform. Users will have the ability to access content and data to maintain situational awareness, which is crucial for safety, preventing human error, and improving productivity and performance.
• Time and expense savings. Availability during critical events is crucial, and any downtime needs to be cut. Using Onsight and Visor-Ex®, service personnel can solve problems without a technician or SME to take care of the issue. This not only eliminates travel expenses but dramatically increases time to resolution, as well as speeding up maintenance and repair work.

Redefining Remote Support in the Face of Labor Shortages

Expectations around the talent gaps in field settings are reaching new heights. With half of workers set to retire in the next few years and the tenure of younger generations decreasing exponentially, organizations are facing significant business challenges. Librestream and ECOM Instruments bring augmented reality and wearable solutions to the forefront of workforce transformation to help critical industries face loss of institutional knowledge, decreased efficiencies, safety risks, and operational costs.

By capturing knowledge and processes and redistributing that information back to the field through workforce software on a rugged headset and smartphone, Librestream and ECOM Instruments are providing workers with the resources they need in the most hazardous environments, ensuring they can efficiently accomplish tasks while staying safe.

“Today’s industrial businesses require mobile solutions that not only increase productivity, but also stand up to the harsh elements of industrial workplaces,” said Carl Henderson, Global Account Manager – Enterprise Mobility at ECOM Instruments, Pepperl+Fuchs Group. “The partnership with Librestream supports our vision to digitally supercharge the frontlines enabling people to be safer, more productive and better connected to co-workers and information.”

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