Buoy Health Selected as Preferred Partner in AI Enhanced Symptom Checker/ Digital Front Door Category by Consortium Health Plans

Buoy Health (Buoy), an AI-powered healthcare navigation platform, announced a new collaboration with Consortium Health Plans as a preferred partner. Consortium’s Clinical Innovation and Partnerships team recommends Buoy as the AI-Enhanced Digital Front Door for its Member Plans to evaluate in serving their 25 million national account members.

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“At Buoy, we’re laser-focused on helping organizations accelerate digital transformation by providing an easy-to-use tool that de-escalates unnecessary care and supports individuals to make smarter, more personalized decisions about their health,” said Andrew Le, MD, CEO and co-founder of Buoy Health. “This partnership will allow Consortium Member Plans the opportunity to improve overall benefits navigation and increase utilization of resources they’re currently offering if they choose to implement Buoy.”

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User experience within the healthcare journey is largely unmeasured, but Buoy can expose blind spots before and after this “front door,” or entry point, of the healthcare system. The true front door is not the emergency room, or even an interaction with a primary care provider. It’s the moment an individual first begins having concerns about their own health or that of a loved one. On average, people begin searching their symptoms online within 12 hours of symptom onset (72 percent of people actually search online first). Further, people wait an average of 72 hours after symptom onset to seek care from a clinician. Buoy’s unique data set provides insight into consumer behavior within the aforementioned gap, helping consumers to get the right care at the right time.

“As consumers use online tools more and more, having a preferred partner that utilizes the most sophisticated technologies to deliver accurate and actionable information becomes very important,” said Aamir Rehman, MD, SVP, Clinical Innovation & Partnerships, Consortium Health Plans.

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