Experity Welcomes Brian Wilson as Chief Customer Officer Amid Record Industry Growth
Wilson to lead strategic focus on and commitment to Experity’s growing, diverse customer base
Experity, the leading provider of clinical and practice management software in the urgent care industry, announced Brian Wilson as its first chief customer officer. In this role, Wilson will directly oversee the company’s customer advocacy and success programs and ensure customer centricity is at the core of Experity’s growth strategy.
Wilson brings over 20 years of leadership and customer-focused experience to Experity. He will lead Experity’s customer success, support, and implementation teams to deliver a deeper, end-to-end customer experience. Drawing on his ability to lead and scale teams that deliver exceptional customer programs, Wilson will partner across the organization to help drive the company’s next stage of growth.
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“We’re thrilled to welcome such a customer-focused, results-driven expert to our executive team,” said Dr. David Stern, Chief Executive Officer at Experity. “His deep customer success expertise makes him an invaluable asset to our team and a valuable advocate for our customers. His commitment to innovation in the customer success space is tightly aligned with the value Experity places on delivering patient-centered healthcare and delighting our clients.”
Wilson comes to Experity from Ascentis, a cloud human capital management company, where he served as Vice President of Customer Success and drove customer success across the solution delivery lifecycle. Previously, he served as the Vice President of Customer Success at SPS Commerce, a cloud-based supply chain management company.
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“I’m delighted to join Experity because of the emphasis the company places on cultivating authentic customer relationships,” said Wilson. “The health information technology industry has a tremendous opportunity to refine the customer experience and I’m excited to spearhead those efforts at a leading healthcare technology company like Experity.”
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