Cornerstone Appoints New Executives to Drive Operational Excellence and Elevate the Customer Experience
Cornerstone OnDemand, a global leader in people development solutions, announced it has welcomed two new executives to drive strategic alignment across the organization and advance the company’s customer-centric approach. Theresa Damato has been named Chief of Staff, and Karen Williams is now the Senior Vice President (SVP) of Customer Support and Services. These two appointments come at a pivotal time for the company as it embarks on a period of transformation to help organizations adapt to a new world of work that requires continuous people development and rapid organizational agility.
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Damato will play a fundamental role in aligning the organization’s vision, strategy and operating plan. By working cross-functionally with the company’s leadership and board of directors, she will ensure Cornerstone continues to meet the needs of organizations around the world. As the former Chief Marketing Officer at Saba Software with over 20 years of experience in technology marketing and business development, Damato brings her passion for operational excellence to this new role.
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Williams will develop a new center of excellence for customer care including global support and professional services, which will capitalize on her proven track record for creating cultures of customer centricity and customer success. With over 25 years of experience in enterprise technology product strategy and customer support with organizations such as IBM, Williams most recently served as Executive Vice President at Saba Software, where she integrated customer success into product development and served as Chair of the Board for United Way East Ottawa.
Both executives’ expertise in optimizing the customer experience, combined with their backgrounds in bringing to market world-class enterprise technology products, secured their appointments to the Cornerstone executive leadership team. Both will report directly to Phil Saunders, CEO of Cornerstone.