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Majorel Acquires Junokai – One of the Leading Independent Customer Experience Consultancies in the German-Speaking Region

Majorel, a leading provider of end-to-end customer experience (CX) and BPO services for some of the world’s most respected brands, announces the acquisition of junokai, a leading German CX consultancy based in Berlin.

Commenting on the acquisition, Mark Maass, EVP Strategy and M&A at Majorel, said “This acquisition is a first important step in our expansion to establish a Digital CX consultancy in EMEA. junokai combines first-class consulting expertise with solid operational experience and has an excellent reputation in the market. Combined with Majorel’s deep industry and technology expertise, we will be able to offer our clients innovative CX consulting on a new level.”

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junokai is a long-standing partner for European companies in the development and implementation of (digital) CX and service strategies. With its comprehensive consulting portfolio aligned along the entire customer journey, junokai supports clients in all industries, including the technology, banking and financial services, and telecommunications industries.

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Henning Ahlert, founder and CEO of junokai, adds: “Since its foundation in 2013, the junokai team has succeeded in forming a market-relevant consulting company in the growing and digitally transforming industry of customer service. Now it’s time for the next growth step, which offers opportunities for new projects, international expansion and development perspectives for our employees. Together with my co-owners and junokai Partners Jonas Leismann and Felix Prömel, we have found with Majorel a partner who shares our perspective on the market and its further development. We are excited to become part of a strong advisory team and to continue shaping the future of customer service for our clients as part of the Majorel Group under the junokai brand.”

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junokai complements Majorel’s existing Consultancy Practice in the areas of process optimization, technology consulting and implementation, and organizational design. The new Consulting unit will be optimally aligned to partner with clients from a wide range of industries in all matters relating to the digital transformation of customer service, holistically and across national borders. The bundled consulting business in the German-speaking region will continue to operate under the junokai brand and act as an independent unit in the market. At the same time, the company will support the conception and implementation of complex transformative outsourcing partnerships within Majorel’s core business.

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