New learning center aims to enhance the user-experience to support faster onboarding and team-member ramp up.
Optii Solutions, the leading cloud-based hotel operations software, announced that it has launched a learning center with enhanced usability, improved search, and content designed for on-the-job learning.
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Almost every department and member of the operations team comes in contact with some aspect of Optii’s hotel operations platform. It was therefore important to ensure that educational content and accessibility works for a range of roles, cultures, and working environments. Optii’s Learning Center puts search at the forefront to allow users to access information quickly and on any device. Browsable content is organized to be user-centric and mirror common tasks and functions of any given role within a hotel operations team.
Optii prioritizes recruitment from hospitality, and specifically housekeeping and operations. This ensures that the company maintains a close connection and understanding of all levels of hotel operations. While this knowledge is critical to creating a user-centric technology experience, it also serves to ensure that educational information is developed and presented in a quick and effective manner.
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Shelley Snyman, Director of Operations, Optii Solutions, said: “In developing learning content for our customers, I always start from a point of putting myself in their shoes. Many of the questions or challenges that operations and housekeeping professionals have, I have experienced at some point during my time in housekeeping. This knowledge helps me develop and structure training material in a way that will help team members get their answers, get back to their task, and be successful.”
Katherine Grass, CEO, Optii Solutions, said: “Customer success has always been a top priority for Optii. While critical, the impact of our solution goes beyond productivity gains, guest experience, and cost savings. Optii has become an indispensable tool for housekeeping and maintenance staff in their daily operation, and we are focused on ensuring their success. A lot of the value of Optii is downstream to that.”
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