TeamViewer Helps EMI Reduce Costs, Improve Customer Service and Spur New Growth

Electra-Media, Inc. (EMI), a custom digital outdoor advertising display firm, is using a secure remote access and support solution to reduce costs, improve customer service, and spur new growth and innovation. With the TeamViewer solution, EMI technicians can now access, troubleshoot, and program signs from anywhere, at any time. This allows more time to focus on high standards of excellence and to develop dynamic digital campaigns.

TeamViewer allows EMI employees to remotely log into a sign at a moment’s notice and receive analytics, providing customers with specifics on the sign’s performance for each campaign with complete accuracy and in real time. Without TeamViewer, EMI would have to dispatch a technician to travel on-site to fix any software issue with their signs, which takes about four hours of labor and a high 4-figure cost per issue.

Recommended AI: Understanding the Role of AI in Gaming

With instances like this happening at least twice a week, TeamViewer has saved EMI on average over five figures a month, or more than six figures a year, by being able to immediately and remotely troubleshoot and repair an issue. As a result, EMI’s technicians can focus on the important hardware issues that require their expert maintenance.

“Working quickly and efficiently to resolve an issue with our signs is critical to ensure we meet contractual obligations with our clients,” said Christy McEwen, Director of Digital Media at EMI. “TeamViewer allows us to better manage resources and focus time on creating revenue driving campaigns, collaborating with clients, and facilitating new business as opposed to coordinating software maintenance.”

Recommended AI: “Bitcoin Has No Intrinsic Value”. Then What Gives Bitcoin Value?

“TeamViewer is proud to see our remote connectivity solution being used by EMI to reduce troubleshooting and increase support efficiencies,” said Patricia Nagle, President, Americas at TeamViewer. “EMI can now spend more time and resources driving business growth while continuing to provide industry-leading customer support.”

EMI was able to restructure its operations to create teams that can work remotely, allowing the company to expand its business to other areas of the country. In just the last few years, EMI has established a presence in New Jersey, Minnesota, Georgia, and more, with plans for additional states in the upcoming year.

Recommended AI: Top 10 Countries and Cities by Number of CCTV Cameras

[To share your insights with us, please write to sghosh@martechseries.com]