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Gartner Says the Future of IT Infrastructure Is Always On, Always Available, Everywhere

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Analysts Explore the ‘Brave New World’ of Agile Infrastructures at Gartner IT Infrastructure, Operations and Cloud Strategies Conference 2018, December 3-6 in Las Vegas

As more organizations embrace digital business, infrastructure and operations (I&O) leaders will need to evolve their strategies and skills to provide an agile infrastructure for their business. In fact, Gartner, Inc. said that 75 percent of I&O leaders are not prepared with the skills, behaviors or cultural presence needed over the next two to three years. These leaders will need to embrace emerging trends in edge computing, artificial intelligence (AI) and the ever-changing cloud marketplace, which will enable global reach, solve business issues and ensure the flexibility to enter new markets quickly, anywhere, anytime.

“The need for agility evolved faster than our ability to deliver.”

Gartner analysts presented their findings during the Gartner IT Infrastructure, Operations and Cloud Strategies Conference, which is taking place here through Thursday.

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IT departments no longer just keep the lights on, but are also strategic deliverers of services, whether sourced internally or external to the organization. They must position specific workloads based on business, regulatory and geopolitical impacts. As organizations’ customers and suppliers grow to span the globe, I&O leaders must deliver on the idea that “infrastructure is everywhere” and consider the following four factors:

Agility Thrives on Diversity

Bob Gill, vice president at Gartner, said the days of IT controlling everything are over. As options in technologies, partners and solutions rise, I&O leaders lose visibility, surety and control over their operations. “The cyclical, dictated factory approach in traditional IT cannot provide the agility required by today’s business,” Mr. Gill said. “The need for agility evolved faster than our ability to deliver.”

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Despite agility placing among their top 3 priorities for 2019, I&O leaders are faced with conundrum as a diverse range of products is available to them. “The ideal situation for I&O leaders would be to coordinate the unmanageable collection of options we face today  colocation, multicloud, platform as a service (PaaS) and get ahead of the business needs tomorrow. We must reach into our digital toolbox of possibilities and apply it to customer intimacy, product leadership and operational excellence to establish guardrails around managing the diversity of options in the long term,” Mr. Gill said.

The need for agility will only increase, so the two key tasks of I&O leaders will be to manage the sprawl of diversity in the short term and become the product manager of services needed to build business driven, agile solutions in the long term. “I&O has the governance, security and experience to lead this new charge for the business,” Mr. Gill said.

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