Provident Bank, a leading New Jersey-based financial institution is pleased to announce that Scott Hurlbert has joined the bank as Senior Vice…

Australian and New Zealand businesses will be able to use conversational AI and customer intelligence to dynamically learn and apply customer…

New research shows in-game ad campaigns drive extremely high levels of attention, with players viewing in-game ads for 2.9-seconds vs. Lumen’s…

Dialpad adds conversational AI to dynamically learn and apply customer intent across all modes of customer communication cutting complexity and…

CaixaBank has developed, together with the start-up Revelock, recently acquired by Feedzai, a solution based on artificial intelligence aimed at…

Analysis shows that abuse by systemic networks has accelerated during the COVID-19 pandemic and now accounts for 25% of confirmed cases LexisNexis …

“No digging, no guessing, just meaningful data,” Sheri Kruzel, Senior Product Manager at Ace & Tate Contentsquare, the only complete experience…

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced that Nordea, the largest financial services group in…

Presenting new insights from CX leaders on 2021 priorities, the survey shows that 79 percent believe agents are performing as well as or…

Annual NICE inContact Customer Experience Transformation Benchmark finds more businesses offering chat and text, stronger preference for offering…