In response to the growing crisis surrounding COVID-19, POPio Mobile Video Cloud (POPi/o), the industry’s leading interactive video banking solution, announced it has allocated 10,000 free video seat licenses for the next 60 days to help financial institutions and consumers stay safe and connected via web-based video collaboration, and maintain critical access to financial services.
“As banks and credit unions across the country are tasked with providing branch services without jeopardizing the safety of their staff or customers, POPi/o is uniquely positioned to address this challenge and is eager to help with our proprietary mobile and web video platform,” said POPi/o founder & CEO Gene Pranger. “Our team is ready to enable live web video solutions at no cost and within a week to support financial institutions as they serve their customers and maintain business continuity through this time of crisis.”
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The free video seat licenses are available to any financial institution in need of a safe method for providing branch services while protecting staff and customers from possible contagions. While branches close their doors and consumers fear visiting public facilities, POPi/o can be accessed entirely via the web simply by clicking on a link. Initiating live, face-to-face video chat equipped with real-time digital collaboration, customers can then interact with staff to securely share financial documents, including photo IDs, review and sign forms for authorizing new accounts and l****, and address other urgent financial needs.
“Given POPi/o’s ability to alleviate some of the concerns raised by consumers and financial institutions in the wake of this pandemic, we feel an obligation to provide our service to as many people as possible, at a time when they most need such support, to help safeguard their financial security and well-being,” said Pranger. “We want to help protect our community, especially in a time when financial institutions play an even more vital role in our society.”
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In addition, POPi/o is hosting a series of informational webinars offering periodic updates on how video banking is helping financial services. The next webinar will be held on Friday, March 20, 2020, at 10:00 a.m. MDT, to share additional details about the service and demonstrate video’s ability to help financial institutions centralize their workforces and provide essential services to customers, even when branches cannot stay open.
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