Macorva Launches AI-powered Feedback Reports for Immediate Customer Experience Insights

By PRNewswire On Dec 7, 2023

Focused on Customer Needs: Macorva’s AI Reports Drive Fast, Informed Decision-making for Managers

Macorva, a leading innovator in performance management and feedback solutions, announces the launch of its cutting-edge Radiant AI^® Customer Feedback Reports. Highly requested by their customer base, this newly released feature is set to revolutionize the way companies utilize customer feedback, ensuring that valuable insights never go unnoticed.

In the current dynamic business climate, companies can easily be overwhelmed by customer feedback data. Despite collecting vast amounts of information, this goldmine of insights remains largely untapped, with the data sitting idle and unused. This presents businesses with a key challenge as research shows up to 75% of customers cite fast response times as the most important attribute of the customer experience. Macorva’s AI Customer Feedback Reports offer a solution, automatically converting the abundance of feedback into actionable insights.

Macorva is set to change how organizations engage with customers using its Radiant AI Customer Feedback Reports. These reports use advanced generative AI to:

Automatically distill customer feedback into actionable insights, and deliver it directly to the right people at the right time.
Strategically identify and elevate the most critical feedback, providing clear guidance on next steps to optimize customer satisfaction.
Replace time-consuming manual analysis with a streamlined, direct delivery of key customer insights, enabling businesses to make informed decisions swiftly and drive meaningful progress.

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Macorva’s Radiant AI technology analyzes feedback from Macorva CX surveys and data imported from clients’ own feedback systems and delivers customized summaries to the right people at the right time. For example, store managers can receive daily reports, customer service agents and their supervisors are sent weekly scorecards, and company leadership receives comprehensive monthly briefings.

“Businesses struggle to make sense of the feedback they receive because it requires the right people to consistently log in and sift through dashboards and customer comments,” said Dr. Nathan Childress, the Founder and CEO of Macorva. “Our AI Customer Feedback Reports eliminate this hassle by summarizing the data, highlighting key customer quotes, and sending them directly to team members. It’s about getting the right information to the right people without them having to look for it.”

These reports are not only automated, they are intelligent. They prioritize the most critical feedback and provide actionable steps, empowering employees at all levels to make informed decisions and take immediate action. Managers start their day with a clear understanding of customer sentiment, customer service teams can continuously refine individual agents’ performance to prevent customer churn, and leadership can maintain a pulse on real-world feedback in just a few minutes.

Macorva’s AI doesn’t just report; it learns and adapts, ensuring that each report is more insightful than the last. This continuous improvement cycle means businesses can stay ahead of customer expectations and deliver exceptional experiences consistently.

Macorva’s AI Customer Feedback Reports mark the end of manual data analysis. Built on a modern platform designed for AI from the outset, these reports fit seamlessly into Macorva’s suite of generative AI features that enable businesses to transform their customer experiences. Now, the insights come to you, neatly packaged and ready to drive your business forward.

[To share your insights with us, please write to sghosh@martechseries.com]