AI startup leverages historical ticket data to streamline workflow for MSPs
Managed Service Providers (MSPs) are constantly seeking intelligent solutions to navigate evolving helpdesk challenges. AI startup Nine Minds introduces a groundbreaking addition to its Alga extension that will do just that. Say hello to Alga Pro—a cutting-edge chat interface designed to elevate the IT support experience for MSPs. Launching on January 24th, Alga Pro is set to streamline training, empower independence among technicians of all experience levels, and redefine how MSPs interact with their data. Building upon the success of the Alga extension, this innovative tool enables users to effortlessly access infinite insights from all of their historical tickets.
Alga Pro aims to be a practical asset for MSPs by cutting their time and expenses in half, enhancing efficiency, and easing the challenges associated with Service Level Agreement (SLA) commitments. With Alga Pro, MSPs can tap into their limitless potential, eliminating hours’ worth of manual sifting. The knowledge that Alga derives from historical tickets enables her to recommend company-specific best practices to inquiring agents, ensuring that processes are upheld and performed correctly and efficiently. Furthermore, Alga Pro was developed with insights from extensive user feedback, real-world testing, and an emphasis on data privacy.
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Nine Minds enables users to get exactly what they need from their data in a matter of seconds, distinguishing itself from competitors whose search results yield only basic ticket listings. Alga Pro provides users with an open-ended chat interface where they can request any information they need. For example, they can:
- Inquire about ticket status and priority;
- Find related tickets based on ticket number, keyword, or phrase;
- Search historical tickets by various parameters (including subject, agent, customer, company, and more);
- Retrieve any details of a particular ticket, eliminating manual searches;
- Obtain KPIs for better performance analysis;
- Identify which tickets are assigned, unassigned, or have been recently updated;
- Determine the busiest day for ticket creation and ticket due dates; and
- Perform flexible queries for relevant concepts.
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To give MSPs a firsthand experience, Nine Minds is offering a 14-day f********* of Alga Pro, available for the first user admin plus up to four additional users.
Additionally, the team is actively working on integrating Alga Pro with Autotask and other PSA platforms to provide an even more seamless IT support solution.
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“We’re excited to expand beyond ConnectWise and bring Alga to AutoTask! We will continue to respond to customer demand and bring Alga to the entire MSP community,” said Nine Minds Founder and CEO Robert Isaacs.
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