Verint’s AI-Powered Speech Analytics Solution Helps Startek Derive Insights from 500 Million Customer Interactions Annually for Improved Customer…

NICE CX Analytics recognized for improving blended self and human service experiences with AI purpose-built solutions for CX NICE announced that it…

ENTITY Academy, a leading female-focused EdTech platform providing unique wraparound educational experiences to prepare women for the 21st-century…

Talkwalker, the leading enterprise listening company, adds podcasts to the list of sources it covers. With its new Speech Analytics technology,…

‘Insight’ listens to every customer call to make supervisors quickly aware of important calls The intelligent tool will improve agent training,…

Speech Analytics is a relatively new solution, introducing itself since the start of this century. The main purpose of it is to record, analyze, and…

New capabilities will assist customer service agents by analyzing service calls in real time Pegasystems Inc., the software company that crushes…

Centerfield, technology-driven marketing, and customer acquisition company, announced the integration of speech analytics into its industry-leading…

The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian…

Extends Speech Analytics Business Intelligence Beyond Contact Centers and Into Every Business Department Evolve IP®, the world's leading provider…