Touchcast Unveils ManualGPT – the First Ever Conversational Handbook that Transforms Product Manuals into Conversational Experiences

Manuals and handbooks were once regarded as clunky and inaccessible. By embedding artificial intelligence, they have become readable, compelling, and actually useful for the everyday consumer.

Touchcast, a leading enterprise metaverse company, announced the launch of ManualGPT, one of the world’s first GPT-powered handbooks. ManualGPT is a new tool that integrates Microsoft Azure AI capabilities, including text-to-speech, allowing organizations to take any product or service guide and make it conversational.

With the help of Touchcast’s AI semantic search engine and Generative Pre-trained Transformer (GPT) technology, an autoregressive language model that uses deep learning to produce human-like text and answer complex questions in a conversational style, ManualGPT will be a valuable resource.

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Simplifying Customer Experience

Consider automotive manufacturers: as they continue to innovate the vehicles they produce, the knowledge regarding their features and functionality remains locked in cumbersome handbooks.

While these guides encompass the vast knowledge of the vehicle they reside in, they remain inaccessible to most consumers, ending up in glove compartments, rarely opened.

Emphasizing the importance of simplifying a customer’s journey, Edo Segal, Founder, and CEO of Touchcast states that ManualGPT’s launch is a major step forward in how automotive companies can simplify the customer experience and make it easier and more intuitive.

Information in Any Language – When you Need it

Speaking of the collaboration with Microsoft, Edo stated that they’ve been able to reimagine the entire customer journey inside the metaverse and combine a digital-first experience with the personal touch of a human concierge.

With the power of GPT-3, along with Touchcast’s proprietary semantic search engine, car companies can now provide information to consumers when they need it, and in any language, without requiring them to browse through hundreds of pages.

Coupled with Touchcast’s metaverse experience, automotive customers can meet a synthetic agent that has instant access to all the knowledge surrounding the vehicle, conduct a natural, organic conversation with them, and get all their questions answered at any point in their journey, from learning about the car of their dreams to questions regarding financing, to after-sales servicing and support—even while they’re in their car.

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Dominik Wee, Corporate Vice President, Manufacturing and Mobility Industry at Microsoft, happily accepted that the AI revolution and the emergence of large language models such as GPT-3 have made knowledge retrieval easier than ever. ManualGPT allows companies to put that experience into practice by automatically converting their massive manuals into a seamless conversational interface.

Touchcast’s Metaverse-as-a-Service platform helps any organization seamlessly deliver powerful communication, collaboration, commerce, and learning experiences, without requiring avatars, VR headsets, or specialized software.

[To share your insights with us, please write to sghosh@martechseries.com].