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 eFax Research Highlights Support for Move to Hybrid Working

IT decision-makers back transition to hybrid workforce, enabled to work both at home and the office

  • Vast majority (76%) of IT decision-makers believe businesses would have moved to a hybrid workforce model sooner, if they were aware of the pros and cons prior to the Covid-19 pandemic began 
  • Inability to attract and retain talent, and not being able to accommodate employee family life cited as big risks for business by not moving to a hybrid workforce

eFax, the world’s leading online fax solution, announces the findings of research revealing UK IT decision-makers support for hybrid working.

The research conducted on behalf of eFax by independent research organisation Vanson Bourne, has found that the majority, more than three quarters (76%) of UK IT decision-makers believe their organisations could have made the transition to a hybrid workforce sooner,  if they were aware of the pros and cons of moving to a hybrid working model, prior to the Covid-19 pandemic began.

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The findings also reveal that whilst the huge majority (95%) of UK IT decision-makers are confident in the digital transformation steps they’ve put in place to enable the move to a hybrid workforce, they also identify significant risks if businesses do not make the transition.

Half of all UK IT decision-makers (51%) believe the inability to attract and retain talent and over a third (38%) believe being unable to accommodate family life, are big risks if business does not enable a hybrid workforce, and a further third (34%) believe it would risk a disengaged culture.

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“This latest research from eFax shows IT decision-makers are confident in the digital transformation initiatives which enable the move to a hybrid workforce, said Scott Wilson, Director of Customer Experience, eFax. “The evidence shows the risks which exist if business does enable a hybrid workforce, and these impact people and culture, as well as the ability to be nimble and agile, to react quickly to market demands, continued Wilson.

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Additional risks to the business identified by IT decision-makers as a result of not making a move to a hybrid workforce include:

  • Inability to accommodate to all employees (53%)
  • Inefficient work processes (32%)
  • Unable to reap the same benefits as a fully remote organisation (30%)

“Digital transformation has accelerated across enterprises, said Wilson. “Progressive enterprise leaders understand their most important asset, their people, want to work in a new hybrid model and are fuelling the future of work, by embracing the digital transformation tools at their disposal.”

A hybrid workforce is an organisation that has a proportion of employees working in an office as well as a proportion who work from home. Some employees may work in either location.

The eFax research surveyed 100 UK IT decision-makers across organisations in Business & Professional Services, Financial Services, IT, Retail, Distribution & Transport and Manufacturing industries.

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