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Customer Experience
CaptivateIQ Expands Leadership Team to Drive Excellent Customer Experiences
CaptivateIQ, the commission software leader that keeps sales teams motivated and focused on driving revenue, announced the appointment of Mark Kemp as…
UserWay Partners With Carahsoft to Improve Government Website Accessibility
UserWay, the leading digital accessibility company, is partnering with Carahsoft Technology Corp., The Trusted Government IT Solutions Provider, to…
Goldman Sachs and Thoma Bravo lead Aisera’s $90 Million Series D Funding to Strengthen…
Aisera, the world's first AI-driven service experience platform for automated employee experiences (EX) and customer experiences (CX), announced that…
mParticle Acquires AI Startup Vidora to Help Teams Augment Customer Profiles and Improve Their…
mParticle, a leader in customer data infrastructure, announced that it has acquired Vidora, an AI personalization platform for customer data. With the…
Total Customer Connect and AutoAp Announce Strategic Partnership
Total Customer Connect (TCC) and AutoAp, Inc. jointly announced a strategic partnership for AutoAp to provide VIN-specific recall information to…
Former Gorilla Group Exec Ryan Noel Joins Hero Digital to lead Growth and Alliances
Hero Digital, a leading digital customer experience transformation company, announced it has hired industry leader Ryan Noel as Senior Vice President…
Octo Works with AWS to Deliver Data Mesh Solutions for Federal Government Organizations
Octo announced they are working to deliver their data mesh solutions to federal customers with Amazon Web Services (AWS). Through this effort, Octo…
Digital 55 Launches Payment Processing Beta Test for Inugo CRM Platform
Inugo Customer Relationship Management platform, powered by Digital 55, has announced an update to their popular CRM system, integrating Payment…
Mercedes-Benz USA Launches New Mercedes-EQ Experience Training Program
Designed to empower dealership and corporate employees to lead the charge for electrification and to be advocates for the brand.
Mercedes-Benz USA…
Reputation Collaborates with Microsoft to Enhance Customer Data
Reputation, a global leader in reputation experience management (RXM), announced it will integrate customer sentiment and feedback data into Microsoft…