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Customer Experience
People.ai Named Leader in Multiple G2 Grid Reports, Including #1 Ranking for Customer Revenue…
People.ai, the premier enterprise Revenue Intelligence & Operations platform, announced that it's been included in the leader quadrant in eight G2…
Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights…
Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve…
Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer…
Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier AI-powered chatbot platform for banks and credit unions. The…
Tealium Releases “Organization of the Future” Report Detailing How to Structure Teams…
Tealium, the most trusted and world's largest independent customer data platform (CDP), released an "Organization of the Future" report outlining how…
AiThority Interview with Wendy Johnstone, Chief Operating Officer at Zendesk APAC
Hi Wendy, welcome to the AiThority Interview Series. Please tell us about your role at Zendesk and how it has evolved during the pandemic?
Thank…
Great Deals Partners With Lazada to Guarantee Faster Shipping Time in Visayas and Mindanao
Leading Philippine e-commerce enabler Great Deals E-commerce Corporation announced that it has further enhanced its logistics efficiency with the…
Zenvia Announces Evolution of Its Business Structure
Zenvia Inc., the leading cloud-based CX communications platform in Latin America empowering companies to transform their existing communications with…
Automatic, but Not Thoughtless: The Future of Creative Marketing
In a way, marketing has always been an art of following. Whatever technology and innovation we bring to the task of promoting brands and products,…
Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total…
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that at Customer Contact Week 2022 (CCW), the…
New Qualtrics Quality Management Improves Contact Center Performance and Agent Retention
Qualtrics, the leader and creator of the experience management (XM) category, announced Qualtrics Quality Management (Qualtrics QM), a new AI-powered…