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Sales and Customer Support
Cognigy and Telekom Partner on Conversational AI
Cognigy, a global leader in Conversational AI, and Telekom, a leading telecommunications provider, announced a new partnership aimed at improving the …
Zilliant and Acumen Solutions Announce New Partnership
Customers can now leverage data science-driven pricing solutions alongside superior integration capabilities
Zilliant, the industry leader in…
Route 101 and Omilia Announce Disruptive New Partnership
Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Omilia, a global provider…
HoduSoft Announced an Elite Integration of HoduCC and Salesforce CRM
HoduSoft, a leading VoIP (Voice over Internet Protocol) solutions provider, has announced the best integration of its HoduCC- Call & Contact…
Vonage Video API to Enhance bellFace’s Sales and Customer Care Solution
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is powering Japan’s leading online sales…
SupportLogic Launches Predictive Alerts to Reduce Support Escalations and Improve Visibility of…
Powering Intelligent Support Organizations, SupportLogic Captures Real-time Voice of the Customer Without Surveys and Empowers Team Collaboration…
TeamSupport Launches an Innovative Reporting and Analytics Product – TeamInsights
Business-to-business (B2B) customer support professionals are now able to optimize agents in valuable new ways with an innovative new reporting and…
AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide,…
Attraction, Interaction, Transaction: How Brands Can Convert Clicks Into Sales in the “New Normal”
How to convert clicks into sales emphasizes on businesses’ desire to drive customers to their sites. Many are guilty of relegating the important…
Tech Leaders Come Together to Build Out the Future of AI in Customer Support
Forethought, an AI enterprise company, unveiled its Customer Advisory Board. The group comprises industry leaders that advise on the future of AI in…