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Sales and Customer Support
SupportLogic Launches Predictive Alerts to Reduce Support Escalations and Improve Visibility of…
Powering Intelligent Support Organizations, SupportLogic Captures Real-time Voice of the Customer Without Surveys and Empowers Team Collaboration…
TeamSupport Launches an Innovative Reporting and Analytics Product – TeamInsights
Business-to-business (B2B) customer support professionals are now able to optimize agents in valuable new ways with an innovative new reporting and…
AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide,…
Attraction, Interaction, Transaction: How Brands Can Convert Clicks Into Sales in the “New Normal”
How to convert clicks into sales emphasizes on businesses’ desire to drive customers to their sites. Many are guilty of relegating the important…
Tech Leaders Come Together to Build Out the Future of AI in Customer Support
Forethought, an AI enterprise company, unveiled its Customer Advisory Board. The group comprises industry leaders that advise on the future of AI in…
Salesforce Einstein Now Delivers 80+ Billion AI-Powered Predictions Every Day
Adoption surges as customers adapt to rapidly shifting market conditions
Customers such as AdventHealth, Icebreaker, Maersk, Orvis, Sun Basket and…
Club Champion Sinks Hole-in-One with Dialpad
Dialpad, the AI-powered cloud business phone and contact center provider for modern businesses, announced a multi-year deal with Club Champion to…
Ascent Cloud Announces Updates to LevelEleven Sales Performance Management Solution
Ascent Cloud announced it has updated its LevelEleven sales performance management solution on Salesforce AppExchange, providing customers with…
Vonage Selected by Fisher & Paykel for Customer Service Communications
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances…
ringDNA Adds Christine Hill to Executive Team
ringDNA, the provider of AI-powered revenue acceleration solutions, announced it has hired Christine Hill as vice president of customer success to…