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Sales and Customer Support
AiThority Interview with Fabrice Martin, Chief Product Officer of Qualtrics XM for Customer…
Brands are constantly trying to provide the best customer service by keeping with the latest customer experience (CX) trends. CX has emerged as a key…
AI Puts the Consumer Back in the Driver’s Seat of Personalization
Recent survey data has shown that 71% of consumers now expect personalization when interacting with brands. Simultaneously, the industry has cracked…
AiThority Interview with Rebecca Jones, General Manager at Mosaicx
How do cloud contact centers benefit from using AI-powered recommendations for customer service?
A: AI-powered recommendations merge personalized…
AI Sales Assistant Software: Unleashing Sales Superpowers in 2023
A Sales team is the lifeline of an organization that skillfully distinguishes genuine target prospects from those who may not yield fruitful results.…
How to Give Sales Enablement a Louder Voice in Revenue Talks?
Now more than ever, businesses need high-performing and productive teams. Knowing the impact of your teams’ efforts on revenue is essential to ensure…
Customer Service vs. Sales: Who Uses AI More?
If AI doesn't feature in your discussion on corporate strategy in 2023, you could be losing your competitive streak in the market. Of all the…
AI Revolution in Sales: 8 AI-Powered Sales Intelligence Platforms for 2023
Artificial intelligence (AI) is transforming the Marketing, Sales, and Customer Service departments, delivering unmatched performance in a fraction of…
AiThority Interview with Brad Beumer, Customer Experience and Contact Center Automation Lead, UiPath
Last month, UiPath expanded its AI offerings with new-age Generative AI capabilities. The UiPath Business Automation Platform hooked onto GPT-4 to…
Content Consistency Is Vital for Omnichannel Digital Experiences
Nowadays, digital content is accessible to consumers at all times across devices — whether over mobile apps or programmatically. That’s why it’s…
AiThority Interview: Top AI and ML Trends Transforming the Customer Service Industry
Generative AI may be a new beast in the town, and yet to be fully tamed for the industry purposes. However, its impact on every business,…