Sales and Customer Support

Last month, UiPath expanded its AI offerings with new-age Generative AI capabilities. The UiPath Business Automation Platform hooked onto GPT-4 to…

Nowadays, digital content is accessible to consumers at all times across devices — whether over mobile apps or programmatically. That’s why it’s…

Generative AI may be a new beast in the town, and yet to be fully tamed for the industry purposes. However, its impact on every business,…

Artificial intelligence (AI) is driving new innovations in the contact centers. A majority of the call centers utilize AI technologies to improve…

88% of customers say the experience they get from the service agents is just as important as the products they use when they decide to purchase again…

Last year’s talking points included the pros and cons of AI, but with ChatGPT’s bombshell debut in late 2022, AI has become an even hotter topic in…

Consumers demand nothing less than the most personalized, timely, and efficient customer service. Unfortunately, traditional methods of contact center…

Marketing with AI provides endless applications to users. The word ‘phenomenon’ doesn’t even begin to describe what we’ve seen in the AI space this…

Against the backdrop of economic uncertainty and a stringent labor market impacting businesses of all sizes, sales remain a key function of continuity…

A well-shared industry statistic, call centers face an annual employee turnover rate of 26%; a figure exceptionally high compared to the UK average of…