Artificial Intelligence | News | Insights | AiThority
[bsfp-cryptocurrency style=”widget-18″ align=”marquee” columns=”6″ coins=”selected” coins-count=”6″ coins-selected=”BTC,ETH,XRP,LTC,EOS,ADA,XLM,NEO,LTC,EOS,XEM,DASH,USDT,BNB,QTUM,XVG,ONT,ZEC,STEEM” currency=”USD” title=”Cryptocurrency Widget” show_title=”0″ icon=”” scheme=”light” bs-show-desktop=”1″ bs-show-tablet=”1″ bs-show-phone=”1″ custom-css-class=”” custom-id=”” css=”.vc_custom_1523079266073{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]

Creative Virtual and Speakeasy AI are Excited to Announce First Shared Enterprise Customer Using Integrated Solution for Conversational AI

Speakeasy AI voice enables Creative Virtual’s digital virtual agent within IVR for an enterprise call center handling 10M calls a year.

Creative Virtual, a world leader in customer and employee engagement solutions, and Speakeasy AI jointly announced their first shared enterprise customer is live using their integrated solution for conversational AI within IVR. This partnership is delivering next generation voice AI by integrating Speakeasy AI’s solution with Creative Virtual’s V-Person™ virtual agent technology within the IVR channel for a better customer experience.

Recommended AI News: Acer Announces New Spin 7 Powered By The Qualcomm Snapdragon 8cx Gen 2 5G Compute Platform

This enterprise has used Creative Virtual’s V-Person solutions to provide customer self-service since 2015 and to support contact center agents since 2019. This new integration utilizes real time speech understanding enabled by Speakeasy AI’s patent-pending Speech-to-Intent™ technology to expand the virtual agent to the enterprise’s Genesys IVR. They are now able to intelligently route calls to reduce transfer rates and get calls to the right agents at the right time. Additionally, Speakeasy AI’s ability to understand customers’ intents in their own voices opens up further development of the virtual agent within the channel, with an expected 20-40% expansion of self-serve use cases possible in IVR.

Related Posts
1 of 40,461

Frank Schneider, Speakeasy AI’s CEO says, “We are really excited to have won this business with Creative Virtual, and our customer is seeing the benefits today of our unmatched integration capabilities with this combined solution. We believe this is the first enterprise scale deployment of a fully integrated digital AI system within a voice channel.”

Recommended AI News: AnyVision Raises $43 Million As The Demand For Safe, Seamless Access To Shared Spaces And Remote Services Skyrockets

The integration of Speakeasy AI’s solution with V-Person empowers organizations to expand self-service from digital channels to voice channels quickly, with high accuracy and at large scale. The combined solution provides flexible integration with external content sources and backend systems for better voice responses and automation. It also delivers real-time reporting functionality that gives an in-depth look into what customers are asking to help enterprises identify their real needs and continuously improve the customer experience.

Chris Ezekiel, Founder & CEO of Creative Virtual says, “We collaborate closely with all of our customers to find ways they can expand their virtual agent and chatbot implementations to improve their end-to-end customer experience. This joint IVR deployment with Speakeasy AI is a great example of how enterprises benefit from the flexibility and robustness of V-Person technology and our growing Partner Network.”

Recommended AI News: Comscore Signs Multi-Year Agreement With Nextdoor For Digital Audience Measurement

Comments are closed, but trackbacks and pingbacks are open.