3CLogic, the leading voice-enabling and cloud contact center solution for ServiceNow announced its participation in this year’s ServiceNow in-person World Forum conference hosted in Chicago (November 2nd) and Healthcare Roadshow series hosted in New York City (October 18th) and Chicago (November 1st). In addition, the company will be co-hosting live speaking sessions in which current customers in healthcare and customer support will share the benefits and impact of its solution leveraged with the ServiceNow platform for IT Service Management and Customer Workflows.
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3CLogic to unveil its latest ServiceNow offerings in Chicago and New York City at exclusive ServiceNow World Forum and Healthcare Roadshow Summit events, as both speaker and exhibitor.
This follows the recent announcement of 3CLogic’s latest set of integrations with ServiceNow’s Healthcare and Life Sciences Service Management product and Virtual Agent Designer. The company’s continued focus on enhancing CRMs and service management platforms with voice-enabled self-service, SMS, personalized live agent call routing, and AI-powered analytics has driven significant global growth across industries. Marquee customers include Nissan, Korber Pharma, 7-Eleven, and Denny’s.
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“It’s a pleasure to be invited to join these exclusive ServiceNow events and share how ServiceNow customers are leveraging 3CLogic to complement their digital transformation initiatives regarding customer and patient experience,” states Guillaume Seynhaeve, SVP of Alliances and Marketing at 3CLogic. “In the end, the proper balance between self-service and intelligent access to live agent support is the key to great customer experiences and outcomes – we offer both with ServiceNow.”
A ServiceNow Premier Technology Partner and Now® Certified application, 3CLogic is best known for delivering native voice and SMS capabilities to complement ServiceNow’s existing digital channels including computer telephony integrations (CTI), voice bots, embedded IVR call flow designers, call transcriptions, click-to-call, agent screen-pops, Sentiment & AI-powered Analytics, and integrated ServiceNow call reporting.
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