Cognigy and Foundever Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centers

Cognigy, a Conversational AI market leader, and Foundever, a global leader in the customer experience (CX) industry,announced a new partnership aimed at delivering next-generation customer experience. The partnership combines Cognigy’s Conversational AI platform, Cognigy.AI, with 30+ years’ experience from Foundever in delivering impactful CX solutions that create end-to-end conversational solutions which accelerate the digital transformation of the contact center. Together, Cognigy and Foundever will offer brands truly personalized customer journeys that result in superior customer experience with reduced operating costs and a rapid return on investment.

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“Our partnership will enable businesses to deliver exceptional customer experiences, increase operational efficiency, and drive revenue growth through the power of Conversational AI.”

“Today, Foundever is the preferred partner for more than 750 of the world’s leading and digital-first brands,” said Mariana Diniz Lauar, VP, global head of digital solutions at Foundever. “Partnering with Cognigy gives us the ability to harness the power of the most impressive Conversational AI platform on the market. It enables us to work more efficiently and provide chatbot and voicebot experiences that are more accurate, consistent and scalable. This, in turn, helps us improve customer experience while addressing key contact center efficiency drivers with immediacy and effectiveness to reduce call volume, average handling time and costs.”

Foundever delivers innovative CX solutions, technology and expertise, which are designed to support operational needs and deliver a seamless experience to customers in the moments that matter. With a team of experts specializing in the design, implementation and management of conversational AI, this hands-on experience results in a truly end-to-end solution, allowing brands to maximize the benefits of the state-of-the-art technology provided by Cognigy and ensure they see better results and more accurate, effective and human-like chatbots and voicebots.

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“We are thrilled to join in partnership with the Foundever family and integrate our Conversational AI technology into their suite of customer service solutions,” said Hardy Myers, SVP of business development and strategy at Cognigy. “Our partnership will enable businesses to deliver exceptional customer experiences, increase operational efficiency, and drive revenue growth through the power of Conversational AI.”

The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent Assist. Cognigy.AI enables enterprises to deliver 24/7, personalized service experiences at scale, on both voice and chat.

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