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Google’s Latest AI Roll-Out to Focus on Document Scanning, Receiving Phone Calls and Searching for Products

At this week’s Google Cloud Next conference, the search engine giant introduced a range of Machine Learning-powered products for its corporate clients. The company intends to resolve problems pertaining to analyzing documents, customer service and predictions pertaining to inventory and demand.

Document Processing

The company launched the beta version of Document Understanding. The AI-powered tool will seamlessly extract, analyze and compare data held in scanned physical documents or digital documents. Customers who have been invited to try-out this tool have confirmed a 96% accuracy rate. The tool can integrate with existing products from leading document handling companies such as –

  • Iron Mountain
  • Box​
  • DocuSign
  • Egnyte​
  • Taulia​
  • UiPath
  • ​Accenture

Read More: NVIDIA Backs Round-The-Clock Checkout-Free Grocery Shopping Start-Up AiFi

Customer Service Management

Another related announcement confirmed that beta versions of Contact Center AI, Virtual Agent, Agent Assist, and Topic Modeler are now available. Contact Center AI as a tool assists enterprises in receiving customer phone calls, speak to them and, leveraging Natural Language Processing, try and resolve common problems of theirs. The software is so good that if it cannot resolve a problem it can warm handoff the call to a human agent. Google’s partners who have agreed to integrate its Contact Center AI are –

  • 8×8
  • Avaya
  • Salesforce
  • Accenture
  • Cisco​
  • Five9
  • Genesys
  • Mitel
  • Twilio
  • Vonage

Read More: ALTR Achieves Highest Industry Rating for Payment Data Security with PCI Certification

Product Search

Google also announced its Cloud-based Vision Product Search for retailers to create for customers, Google lens kind of experiences. Users can click pictures/take snapshots of products that they see and upload them on applications embedded with Google Vision. The results surface similar products on shopping apps in real-time. Furthermore, Google’s recommendations AI engine will ensure that customers get personalized experiences, dynamically.

Read More: Melbourne-Based Immersive Tech Studio Create AR Social Experience to Complement Netflix’s New Series

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