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Ushur and Benefitfocus Partner to Enhance Engagement Capabilities Across the Benefits Administration Ecosystem

Ushur, the leader in AI-powered Customer Experience Automation (CXA), announced that it has entered into a strategic partnership with Benefitfocus, a leader in cloud-based benefits administration technology, to drive better member engagement with health and benefits programs.

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Orbia’s Connectivity Solutions business, Dura-Line, announced today that it has acquired Biarri Networks, a leading Denver-based technology provider that specializes in fiber optic network design solutions for the global telecommunications industry. The strategic investment in Biarri Networks’ software and services complements Dura-Line’s infrastructure expertise and supports Dura-Line in extending its end-to-end offerings.

Solving Global Connectivity Challenges

In 2022, global internet bandwidth grew 28%, now totaling 997 terabytes per second, with the need for data steadily increasing. Amidst the pandemic, the amount of connected technologies and bandwidth-intensive activities have spiked. While 4.9 billion people are presently connected, nearly 3 billion are without internet access.

The Biarri Networks acquisition enables Dura-Line to expand into customized network solutions that offer improved scalability, reliability and efficiency. Biarri Networks brings a reputation for data-driven engineering services for broadband networks that supplements Dura-Line’s connectivity infrastructure pathways for the telecommunications, transportation and electrical markets.

Said Sameer Bharadwaj, CEO of Orbia, “Connectivity continues to be one of the world’s greatest challenges and opportunities. With the acquisition of Biarri Networks, we are accelerating our transformation and scaling our offerings for a future of seamless connection and information access for cities, homes and people. This is an incredible milestone for Orbia on our journey to advance life around the world.”

Peter Hajdu, Executive Vice President and President of Orbia Connectivity Solutions (Dura-Line), said, “We couldn’t be more excited to have Biarri Networks as part of our business, with their leading intellectual property and brilliant team. This acquisition is an important strategic step to continue to add value to our solutions portfolio. Combined, we can address the most critical customer needs ahead when it comes to the digital infrastructure that will bring reliable connection everywhere.”

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Paul Sulisz, CEO of Biarri Networks, said, “We are delighted with this partnership. From a purpose and values perspective, we couldn’t be more aligned. This union marks an important moment on our journey: we had faith that we could build a business that was ground-breaking and now we have found the right partner in Dura-Line to help us accelerate.”

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As part of the Orbia Connectivity Solutions business group, Biarri Networks will be positioned to extend the design and deployment of fiber, broadband and 5G networks that promote digital equality, connect communities and empower people. Biarri Networks will continue to be led by Paul Sulisz, operate under its existing name and focus on serving its customers.

Ushur’s no-code and AI-powered Customer Experience Automation platform enables non-technical citizen developers and business users to automate customer journeys and deliver highly personalized digital experiences focused on rapid issue resolution through self-service across all channels of engagement.

“At Ushur, we’re deeply immersed in technologies such as AI and automation, but our true north star is always a better human experience,” said Simha Sadasiva, CEO and co-founder of Ushur. “Our partnership with Benefitfocus will not only bring improved experiences to its customers, it will also set a very high bar for customer engagement for the entire benefits administration landscape.”

Benefitfocus offers employers and health plans a range of solutions designed to simplify the complexity of benefits administration, lower the cost of health care and help improve employee health and engagement. Benefitfocus has partnered with Ushur to integrate its AI-powered automated engagement capabilities to reach out to employees and health plan members at the right time and through the right engagement channel, making it easier for members to take appropriate action in a digital, self-service manner.

“Benefitfocus is committed to changing the game on how employees and their families engage with their health care,” said Tina Provancal, Chief Product & Strategy Officer at Benefitfocus. “Our partnership with Ushur accelerates our ability to bring innovative solutions to market that enhance and personalize the experience for employees and their families as they engage with their health care.”

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