Vivid Commerce Expands OvationCXM Adoption to Optimize Merchant Experience

Full-service payment and commerce provider selects OvationCXM to streamline and enhance CX and drive revenue growth.

OvationCXM, a global leader in customer experience management (CXM), announced an expanded partnership with Vivid Commerce to accelerate its merchant experience transformation. This builds on OvationCXM and Vivid Commerce’s long-standing collaboration, established in 2018, and will serve as the technological foundation for Vivid Commerce to transform customer experiences within its comprehensive payment solutions.

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“The world of payment solutions is witnessing a paradigm shift as it has become increasingly important to streamline processes for merchants and improve their customer service,” said Derek Henmi, CEO and Co-Founder of Vivid Commerce. “We are spearheading this change, and our partnership with OvationCXM’s CXM platform and support services ensures that we’re continuing to deliver frictionless experiences for our customers.”

As part of the expanded partnership, Vivid Commerce will continue to utilize OvationCXM’s support services and deepen its use of OvationCXM’s customer experience management (CXM) customer journey and AI-based knowledge capabilities to support businesses in every aspect of their commerce journey.

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“An exceptional customer experience drives tremendous outcomes for organizations in customer retention, revenue growth, operating cost reduction and customer satisfaction,” said Alfred ‘Chip’ Kahn IV, founder and Chief Executive Officer at OvationCXM. “As a leader in payments, Vivid Commerce understands the necessity of streamlining customer journeys by providing world-class support that drives overall business success. We’re glad to expand our work with Vivid Commerce and are committed to helping them drive better branded and seamless experiences for their customers.”

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