Splunk, a global leader in delivering data-driven insights to enterprises, announced on April 2, 2019, that Spark New Zealand is leveraging its technology to monitor mobile towers ensuring continuous broadband to millions of citizens and thousands of businesses in the country, ranging from large corporations to the government. Spark New Zealand uses Splunk software for a 360-degree view of its Information Technology and Security layers.
A large chunk of Spark’s inventory is already being supported by Splunk, which includes consumers, businesses and wholesale segment tribes. The insights gained via Splunk’s assistance helps Spark in its internal business functions and in providing a better customer experience. The most significant point of the Splunk-Spark collaboration is the provision of real-time updates that help the latter fix issues in their network before its customers face service or connectivity issues. Spark’s IT operations have improved risk mitigation and are at a much better position security-wise due to Splunk’s technology.
“Spark customers expect a great experience when they’re using our mobile and landline phones and broadband internet services, and Splunk helps us to keep their phones ringing and internet running. Splunk delivers great time-to-value, and the platform’s speed helps us quickly turn requests into insights. Spark’s use of Splunk has increased over time, and we plan to continue to expand it for multiple use cases across the business, including our business, IT and security operations,” said Niall Fitzgerald, Lead for IT Applications at Spark.
“The growing data revolution is impacting telecommunications companies as much as any other industry, and innovative companies such as Spark that use data to keep their customers happy and to create business outcomes have a major competitive advantage,” said Simon Eid, Area Vice President of ANZ, Splunk.
“Spark is keeping its customer-facing services and internal infrastructure online and secure by knowing what’s happening with its data at any given moment. Splunk is proud to work with Spark to help it provide its customers with a quality, memorable service,” he added.
As a result of this, Spark has increased its use of Splunk technologies manifold — Spark is also expanding Splunk utilization throughout the enterprise, migrating tools and replacing legacy systems. Splunk is also an integral part of Spark’s security team and helps in handling its Security Incident and Event Management (SIEM) solution. Splunk’s Enterprise Security solution helps Spark in avoiding most of the operational issues that might occur in the technology Stack, beforehand. By leveraging Splunk’s automation and Machine Learning capabilities, Spark can now extensively scale and keep up with business demands.